Saleha Ambrin

Saleha Ambrin -- Nationality: Canadian Citizen Language: English,Urdu Own Visa Profile Dedicated individual with excellent interpersonal & communication skills, having ability to multitask effectively and to work in a fast-paced environment. 7 to 8 Years of experience in Customer Relationship and Administrative services with proactive attitude and an ability to think laterally. Summary of Qualification Highly skilled in providing information regarding products and services of the company. Fast learner with adaptive attitude Extremely dedicated, organized, and a team oriented. Highly adaptive at assisting co-workers and customers utilizing best practices. Detail oriented, strong organizational skills with ability to carry out tasks with proper orientation Proven ability to determine answers and solutions quickly. Pleasant persona, friendly and welcoming Working proficiency in MS Word, outlook,PowerPoint, company's database Experience: Ministry of attorney General, BC Prosecution Service Victoria Crown Counsel Administrative Assistant (January 2023 to Sep 2023) Preparing Trial/paper work which varies case to case, preparing trial binder photobooks etc. Managing clients and their data, correspondence ,conversations in Co. database obtaining documentation and following up, as directed by Crown Counsel, with external agencies such as RCMP/CITY police, probation, corrections, municipal police forces; reviewing and organizing materials, as directed by Crown Counsel, including identifying missing disclosure items such as video or audio records, transcripts of statements and expert witness reports. Proofreading of the documents and to make corrections Reviews legal documents collected by the investigating agency for the purpose of disclosure, redacts obvious information (i.e., date of birth, names, phone numbers, addresses, etc.) and irrelevant information and prepares files for disclosure to defence counsel sent them to SFT’s. Arranges requests for equipment in the courtroom, as required, and may assist Crown Counsel in set-up of courtroom equipment and/or technology access; assists with testing equipment and troubleshooting issues, if requested, to ensure court proceedings are not delayed. Exposure to sensitive and disturbing information/photographs located in BC Prosecution files. Processes requirements for daily tasks/prioritize tasks, working closely with Crown Counsel, police agencies, the court registry, sheriffs, and other justice partners. Using Applications to maintain prosecution file records, including the use of JUSTIN, Microsoft Office Adobe Acrobat, ready to learn new technologies and frequent technology up-grades in office. PK Tuscany Food Inc. Cashier (Nov 2021 to January 2023) Greets Guests with a smile while receiving orders and processing payments. Helped customers and team members. Prepares and packages food and drink products. Upselling and cross-selling when appropriate Processing returns and refunds and resolving customer complaints. Unloads and stocks inventory items as needed. Any task assigned by the Manager on Duty Prompt and regular attendance on assigned shifts. Acts with integrity and honesty and promotes the culture of Popeyes. Kinetic Construction Ltd. (Aug 2021 – Oct 2021) Reception/Admin Assistant Processed all courier and mail requirements. Managed office equipment and supplies. Compiled and prepared all office supplies orders. Greeted clients, take phone calls, and referred to appropriate offices or personnel. Updated and distributed project and phone list, perform new employee setup. Completed general office requests, supporting other staff members. Print scanned &saved files. Received deliveries sorted, directed, and delivered incoming mail. Arranged for outgoing mail and courier services. Ordered supplies and equipment; arranged for routine office services and maintenance requests. Received invoices and forwarded to Accounts Payable Relevant Skills and Abilities of teaching Experience of Teaching: Jan 2023 to Sep 2023: Teacher of Islamic studies in muslims organization in Canada North of America children MCNA ISLAMIC Studies 2023 Teaching Assistant (Grade 1) Good Will Children Private School, Abu Dhabi, UAE. Class Teacher for (Grade 5) The Educators, Lahore Pakistan Class Teacher (A & O Levels) Peak Alma Solutions, Lahore, Pakistan Provided home tuitions as part time earner Store Associate Winners International, Prince George (Nov 2018 – Mar 2019) Monitor service-area performance according to the best operational standard Replenish fixtures, bunks, and shelves in an orderly and accurate manner Execute merchandising policies and maintain standards Complete markdowns in a timely and accurate manner Initiate and participate in store recovery as needed Process and prepare merchandise for the sales floor utilizing the principles of Work Smart Responsible for the daily processing of shipments, organization, and set-up of the warehouse area, perform maintenance/stock duties when required. Demonstrate a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with our guidelines Responsible for the daily administration of store funds in and out of the cash office Monitor the adherence to all company policies and procedures with regard to registers and cash office procedures Ensure that all registers are processed accurately and that all funds are balanced and verified daily Customer Support Manager Future Concerns Pvt. Ltd, Pakistan (Aug 2006 - Aug 2011) Provided counseling service to the customer about business operations Provided guidance to clients regarding their visa applications, study Visa applications, refusals, appeals Compiling all the necessary documentation and forwarding it to the concerned authorities Keep record for the customer’s queries and answer the issues as per company’s guidelines. Explained concepts to all the stakeholders of company to help them and assess their needs To provide regular follow up on enquiries received. To get the updated information of company’s product and services To do any other relevant duty as assigned to assist with the smooth running of the Company. To manage the team and to ensure that the service Delivery to customers Education Graduate degree in Business Administration Sep 2019 – Apr 2021 University of Victoria, Victoria, BC, Canada Diploma in Tourism & Hotel Management Sep 2018 – Aug 2019 College of New Caledonia, Prince George, BC, Canada Master of Commerce University of the Punjab, Lahore, Pakistan Bachelor of Commerce University of the Punjab, Lahore, Pakistan Certification Completed Appreciation Voluntary teaching Certificate from MCNA Islamic Studies /moral and social Studies Serving it Right Certificate No-R Expiry date: Nov 09,2023 WHMIS 2015 for Workers Issued By: Canadian Centre for occupational health and safety Issued date: Nov 16,2018 Food Safe Level 1 of the food safe training program Issue by: Northern Health Certificate No- Valid Until: October 23, 2023 Certified Super Host Foundations of Service Quality Issued Date: Nov 27, 2018