Salami Ayodeji Oluwadamilare

AYODEJI SALAMI OLUWADAMILARE No 1, Dominion estate, opp fourgate hotel, Alagbole-Akute road, Berger, Lagos.  -  -  - https://www.linkedin.com/in/ayodeji-salami-84b7a2b9/ CAREER SUMMARY I am a Knowledgeable and dedicated customer service professional with extensive experience in Telecommunication/information technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. A Microsoft Certified Support Professional with over 5 years’ experience in responding to customer/user inquiries while ensuring prompt attention and service. Seeking to advance growing career in project management/Data Analyst at a leading organization bringing my technical and people skills to drive business objectives. SKILLS Data Entry Self-Motivated and Target-Oriented Strong Relationship ManagementAdvanced Microsoft Office Suite Business Development & Growth Customer Orientation Exceptional Computer Skills Complex Problem-Solving Effective Communication & Listening Skills  Tact/Diplomacy. ACHIEVEMENTS L100 Engineer (Azure Subscription Management Support): Supported my team to devise a means of earning positive feedback by going the extra-miles at every case we handled which led to my team receiving the best team award and incentives for more than 6 months as an ASMS GQA ENGINEER. L200 Engineer (Billing and Payment Instrument): Earned a reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty. L300 Engineer (Account and Portal Management): Currently, I attend to technical issues that relates to clients Accounts, Azure Accounts, change of tenant/directory’s, remotely solve technical issues relating to Azure – Cloud Computing and Office 365. PROFESSIONAL EXPERIENCE TEK-EXPERTS NIGERIA – AZURE SUPPORT ENGINEER ASMS (V.I, Lagos) APRIL 2018 – Present Update and maintain billing records and documentation. Compile and analyze the customer's technical requirements to give the best advice. Document all queries, including all steps taken to resolve them for analysis and process improvement. Protect confidential and sensitive information and materials. Ensures high levels of customer satisfaction by regularly updating customers on progress with their requests. Works with technical and operational areas of the company to ensure cross-departmental processes are accurately documented and updated as needed to ensure ongoing success. Maintain customer satisfaction index by using information extracted from available data to anticipate their needs and mitigating potential problems. Provided accurate information about promotions, customer programs and products, helping drive high customer retention. Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas. ISONBPO LIMITED (MTN NIGERIA) – CUSTOMER SERVICE REPRESENTATIVE AUG.2015 – JULY 2017 Provided primary customer support to internal and external customers. Offered advice and assistance to customers, paying attention to special needs or wants. Resolved customers’ service or billing complaints. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Evaluated account and service histories to identify trends, using data to mitigate future issues. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Leveraged sales expertise to promote products and capitalized on upsell opportunities. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. Answered constant flow of customer calls with minimal wait times. Responded to customer requests for products, services and company information. Provided information regarding charge accounts and loyalty programs. Collected customer feedback and made process changes to exceed customer satisfaction goals. Recommended products to customers, thoroughly explaining details. Answered customer telephone calls promptly to avoid on-hold wait times. JUVEE PHARMACEUTICAL LIMITED – MEDICAL SALES REPRESENTATIVE (Ibafo, Ogun State) MAY– JULY 2015 Deliver presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector. Provide competitive information such as bid situations, pricing data, or bundling arrangements in order to establish negotiated pricing contracts for assigned products. Improve product knowledge and sales techniques. Travel throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers on the sales floor or by phone. Research competitors. Coordinate all issues with key clients between sales, service, support, customer services, marketing, and finance. EDUCATION & CERTIFICATION B. Sc in Botany University of Lagos, Akoka, Yaba, Lagos (2012) National Youth Service Corp, Osun State – Drug Free Club (2015) Project Management Essentials Certified | Management and Strategy Institute May 2020 Lean Six Sigma White Belt Certification | Management and Strategy Institute May 2020 Statistics Essential for Analytics Certified | EDUCBA April 2020 Network Security Expert Certification 1 & 2 | FORTINET NSE INSTITUTE May 2020 ICSI | CNSS Certified Network Security Specialist | International Cybersecurity Institute May 2020 AZ-900: Microsoft Azure Fundamentals Certification | UdemyAugust 2019 Customer Service Foundation Certificate of Completion | LinkedIn Learning May 2019 Microsoft Certified | Azure Fundamentals – AZ-900 Aug 2019 Certified Service Delivery Professional | Service Quality Institute (USA) MAY 2016 Essential Skills for Customer Service Professional | Contact Centre Support Professional Ltd. 2015 HOBBIES Reading, watching football, meeting people, Driving and solving puzzle. REFEREES Available upon request.