Salahuddin Ahmed

SALAHUDDIN AHMED 193 Dewanpara, Vashantake, Dhaka cantonment, Dhaka 1206, Bangladesh “I’m a highly productive self-motivated interactive business tool to add values to your business. The higher place you can put me in the better result I can give you in return.” CORE QUALIFICATIONS Customer Service Client account Support SAAS & PAAS Management & support IT Management, Service & Support Server & Network Administration Technical Support & Remote Support Retail Management (Sales & Support) Corporate Management Office Management & Administration Telecommunication General Operations VOIP Technical & Client Support Business Planning & Development Project Management Event Management Staff Development, Leadership Damage Control & Disaster Recovery EDUCATION Bachelor of Commerce National University of Bangladesh Completion in 2001 LANGUAGE SKILLS English (Near native), Hindi, Urdu, Arabic, Bengali (Native) TECHNICAL SKILLS Windows Server, Linux Mint Exchange server, IBM POS, LDT, PDT Domain Controller, Active Directory FreePBX, OpenSIP, MySQL, Faxback Aastra, Grandstream, Cisco SPA Zoiper, MicroSIP, X-Lite, Google Voice C4Cloudswitch, Name.com, Yandex LAN, WLAN, DNS, VPN, Router, Switch Cisco, MikroTik, Linksys MS Office, Google Docs CRM, Zendesk, Close.io, osTicket Zopim, MyLiveChat, Tawk.To, Slack RDP, TeamViewer, LogMeIn, VNC WinSCP, Telnet, SSH Adobe Photoshop, Adobe Illustrator Corel Studio, Pinnacle Studio Google Business, Google Maps & Apps Social Media Management/Moderation Virus removal, Data recovery Backup, Optimization, Tune-up Knowledge base, Technical writing INTERESTED TO RELOCATE? Yes Cell: - USA Landline: +1 - Email:-Skype Name: th3_aviator LinkedIn: linkedin.com/in/su-ahmed I’m a skilled IT Expert, Retail Expert, Telecommunication Expert, Support Expert and Corporate Manager with thirteen years’ of experience in multiple USA, Canada based and European companies. Highly adaptable and proficient in handling IT, retail management, telecom operations, customer service, client support and corporate management. I ’m self-motivated, natural quick learner, got a superb problem-solving ability, able to take charge and execute with higher accuracy. Able to handle a bigger workload and always starve to improve. Love implementing new innovative and creative ideas at work. Also able to work under very less supervision. Looking for a long-term job in any internationally recognized company at senior or mid-level. PROFESSIONAL EXPERIENCE Operations Manager EA Labz Dhaka, Bangladesh 5 Years (2013 – Present)      Manage entire operation as Operations Manager. Design, evaluate and implement campaigns, platforms, process, and products. Manage teams. Search, manage and maintain corporate clients. Perform business development and control quality of company operations. Account Manager (Remote) Corporate Consulting Firm LLC. Eldersburg, MD, USA 1 Year (2017)  Manage client accounts as Account Manager.  Assist business owners and individuals submitting the application for business credit and private money funding.  Take scheduled inbound calls and place outbound calls to explain and assist existing and potential clients about the funding process, terms and conditions.  Manage sign-ups and client accounts.  Review, assess and evaluate credit reports and business profiles.  Assist clients with listings, updates, disputes and improving personal and business credit profiles for funding.  Review, assess and manage vendors.  Help clients to become eligible for funding.  Billing, invoicing and taking payment from clients. Support Manager (Remote) ComCanada Communications Inc. Vancouver, BC, Canada 4 Years (2013 – 2016)                Manage the Support Department. First line responder to customer queries via phone, email or support tickets. Troubleshoot every case and solve for clients. Handle pre-sales queries, client accounts, sales support and new signup. Handle order processing, disputes, complaints, feedbacks, and follow-ups. Process and manage provisioning for existing and new clients. Acquire and cancel DIDs from vendors. Contact and follow-up with vendors to fix client issues and resolve network issues. Maintain and manage the ComCanada auto provisioning system. Assist clients in manual provisioning, troubleshooting, fixing errors via phone and remote connection. Maintain and manage company CRM, FreePBX, OpenSIP, dialer, routing, loadbalancers, MySQL database and faxback.com server. Keep proper correspondence with Head Office via Skype and phone. Tackle unwanted outages and critical attacks on the network in the first line and guide system admin when necessary. Take charge in absence of Head Office authority for disaster recovery during an outage or critical attacks on SIPs/servers. 24x7 monitoring of the alert system to avoid unwanted outages or threats. Page 1 of 5 IT & Project Manager Digital Solution Enterprise (International Call Center) Dhaka, Bangladesh 2 Years (2011 – 2013)  Setup and implement the whole company network and IT infrastructure from scratch.  Manage IT Department as IT Manager.  Manage the operation as Project Manager.  Manage, maintain, setup and troubleshoot network, users, PCs, printers, switches, routers, phones, terminals, biometric devices etc.  Manage, maintain, setup and troubleshoot printer server, domain controller, file server, AD users, e-filing etc.  Bandwidth controlling and ISP management.  Software and hardware product safety, security, compatibility appraisal and testing.  Handle IT product suppliers and vendors.  Setup, manage and maintain dialer.  Staff control, appraisal, training and development.  Train and educate IT Supervisor on new technical updates, implementations, software and tools.  Create, test and implement Standard Management Policy.  Recruiting and training new agents.  Take critical technical escalation calls to assist clients in USA and Canada.  Troubleshoot, setup, secure and tune-up clients’ PCs, networks in USA & Canada via remote connections.  Perform virus removal, ransomware removal, implementing new security on clients’ PCs in USA & Canada via remote connection. System Admin Stamford International Call Center Dhaka, Bangladesh 2 Years (2010 – 2011)                 Manage, maintain and troubleshoot company network as System Admin. Manage, maintain, setup and troubleshoot local PCs, printers, switches, routers. Manage, maintain, setup and troubleshoot domain controller, file server, AD users, e-filing etc. Manage, maintain and secure LAN, WAN, WIFI, etc. Bandwidth and local user controlling. Software and hardware product safety, security, compatibility appraisal and testing. Handle IT product suppliers and vendors. Research, test, assess and implement new process, software, platform to improve productivity and control infrastructure costing. Secure, modify and update company website. Maintain correspondence with ISPs to ensure flawless connectivity. Maintain and manage dialer to ensure flawless call quality. Train and educate existing agents/employees on new technical updates, implementations, software, and tools. Training new agents during the probationary period. Create and apply new knowledgebase and “Know How” for staff and clients. Assessment of potential agents during interview and onboarding process. Take technical escalation calls to assist clients in USA and Canada when necessary. Page 2 of 5 Assistant IT Manager (At branch level Assistant IT Manager is the role of IT Manager) Carrefour Saudi Hypermarkets Co. – Granada Branch Riyadh, Kingdom of Saudi Arabia 3 Years (2007 – 2009)  Manage IT Department as IT Manager.  Manage the network and users.  Manage, maintain, setup and troubleshoot POS, PCs, scales, printers, switches, routers, phones, terminals, laser devices, biometric devices etc.  Manage, maintain, setup and troubleshoot POS server, scale server, printer server, PBX server, terminal server, domain controller, file server, AD users, e-filing etc.  Company CRM, inventory, user policy and user security controlling etc.  Manage, maintain, implement network security, file backup policy, system backuppolicy, client & server updates, local & remote troubleshooting, backup servers and disaster recovery servers etc.  Manage, maintain and secure LAN, WAN, WIFI, data policy, mail security etc.  On-demand remote and on-site troubleshooting for other branches when needed.  Maintain correspondence and proper channeling with head office, gulf office and headquarter (France) as local branch IT Manager.  Create and implement new local and phone network as necessary.  Software and hardware product safety, security, compatibility appraisal and testing.  Handle IT product suppliers and vendors.  Research, test, assess and implement new process, software, platform to improve productivity and control infrastructure costing.  Create, test and implement Standard Management Policy as pilot branch.  Staff control, appraisal, training, and development. Customer Care Manager Carrefour Saudi Hypermarkets Co. – Granada Branch Riyadh, Kingdom of Saudi Arabia 2 Years (2005 – 2007)           Manage Customer Care and After Sales Service Section. Provide front line direct customer service, sales, and after-sales support. Phone, email handling, invoicing & dispute appraisal. Exchange, refund, product assessment and warranty approvals. Home delivery, transport and shipment control. Vendor, supplier management. Wholesale control. Warehouse management, damage control, inventory waste & shrinkage control. Stuff control, appraisal, assessment, training and development. Create assess and implement Standard Management in Customer Care & After Sales Section as pilot branch. REFERENCES Rick Orford Former CEO ComCanada Communications Inc. Mahiuddin Ahmed CEO EA Labz Tel: +1 - Email:-Vancouver, BC, Canada Cell: - Office: +1 - Email:-Dhaka, Bangladesh Page 3 of 5 Page 4 of 5 Page 5 of 5