SAKI REN D. MENDOZA
Cryptocurrency Specialist
Professional Summary
--335 Doña Rita St. Brgy 21
Caloocan City, Philippines,
1405
EDUCATION
Contact Center Services NCII
Experienced cryptocurrency specialist with 7 years in the industry,
currently working at a top-tier crypto exchange. Skilled in blockchain
technology, cryptocurrency trading, and community management.
Strong background in online moderation, customer support, and
technical troubleshooting. Recognized as a top-performing agent with
expertise in handling crypto-related concerns, risk management, and
compliance. Proficient in Microsoft Office, AI tools, and multilingual
communication.
Work Experience
Mercer Institute of Skills and Knowledge
2016
Bachelor of Computer Technology
De Lasalle University - Dasmariñas
2010
EXPERTISE
Cryptocurrency & Blockchain: Crypto
trading, blockchain fundamentals, DeFi,
NFT, staking, yield farming
Technical & Security: Crypto wallet setup
and troubleshooting, transaction security,
risk management, fraud prevention
Software & Tools: Trading platforms
(Binance, Coinbase, MetaMask, Trust
Wallet), AI tools (ChatGPT), Microsoft
Word, Excel, PowerPoint
Customer support and community
moderation
Multilingual Communication
(English, Tagalog, and translation for
other languages)
Online Moderator
Skyline Live Support Corporation ( May 07, 2018 - July 03, 2025 )
Moderates online communities, ensuring compliance with platform policies.
Engages with users to provide support and maintain a positive environment.
Handles customer inquiries and resolves issues efficiently.
Cryptocurrency Specialist
Skyline Live Support Corporation ( May 07, 2018 - July 03, 2025)
Top-tier Crypto Exchange | 7 years experience
Managed and moderated crypto-related discussions and communities
Assisted users with trading, security, and account-related concerns.
Stayed updated on blockchain trends and regulatory developments.
Analyzed market trends and provided insights for traders and investors.
Provided technical support for crypto wallets, transactions, and exchanges.
Assisted in risk management, fraud detection, and compliance with KYC/AML
policies.
Call Center Agent - Avatar Frontier
Global Sync Business Solution Company (Apr 27, 2016 - Mar 30,2017 )
Provided interactive customer support and engagement through virtual avatars.
Assisted in digital communication and service delivery.
