Sakhile Sibanda

Sakhile Paula Sibanda--/-|3 Brookfield Close Greendale Harare Zimbabwe Professional Profile Motivated and results-driven professional with over 4 years of experience spanning administration, digital marketing, human resources, operations, and virtual assistance. Proven ability to manage diverse tasks efficiently in fast-paced, remote environments. Skilled in appointment scheduling, client communication, data management, and digital tools—making me a reliable and proactive virtual assistant. A strong team player and quick learner with excellent verbal communication, organization, and problem-solving skills. I thrive both independently and collaboratively, and strongly value autonomy—working best in environments that respect initiative over micromanagement. Eager to contribute to a forward-thinking organization that values adaptability, innovation, and global diversity Key Skills Languages: English (full proficiency). IT Skills: Experience with Belina Payroll System, Trengo. Zoho, Canva and Microsoft Office Suite, use of Social Media Sites for marketing and advertisement, Facebook Ads Manager, WordPress, and Google Analytics. Soft Skills: Excellent communication, multitasking, data driven decision making, willingness to learn, problem solving and creative innovative thinking. Other Skills: Class 4 Drivers License Education 2018 – 2022 BSc. (Hons) Human Resources Management Great Zimbabwe University (GZU) Certificate in Digital Marketing UDEMY Professional Experience Booking and Switchboard Virtual Assistant ( MEDICAL IMAGING CENTER) April 2024Current 2025 • Managed scheduling for multiple clients/ patients , resulting in a 15% increase in efficiency. • Handled company logistics, by making sure tests and results arrive in time. • Developed a new communication protocol, improving time and patient experience. • Ensuring data confidentiality, integrity and availability • Operated multi-line switchboard to manage high volume of incoming and outgoing calls with professionalism and efficiency Scheduled and confirmed radiology appointments, including X-rays, MRIs, CT scans, and ultrasounds, based on physician referrals and patient availability Verified and updated patient information in the electronic medical records (EMR) system prior to bookings Coordinated appointment scheduling with radiologists, technicians, and administrative staff to optimize workflow Provided patients with preparation instructions for specific imaging procedures, ensuring compliance and reducing appointment cancellations Triaged urgent booking requests and routed them to appropriate clinical personnel for prioritization Responded to patient inquiries via phone and email regarding services, appointment times, test preparation, and results follow-up Ensured data confidentiality and compliance with HIPAA and other patient privacy regulations during all communication and data handling Maintained and monitored daily appointment logs and calendars to minimize no-shows and improve operational flow Assisted in the processing and distribution of radiology reports to referring physicians and healthcare providers Collaborated with insurance and billing departments to verify authorizations and resolve scheduling conflicts related to coverage Documented call interactions and appointment changes accurately in internal systems to maintain clear communication records. • Schedule management for both patient appointments and physician. February 2023_ March 2024 January 2022_ January 2023 Administration Officer ( Millennial Africa, Hybrid) Coordinated annual calendar and executed events, meetings, and appointments • Managed budget preparation, approval, and financial administration (invoicing, payments, acquittals) • Sourcing and attracting qualified truck drivers and warehouse stuff • Conducting interviews, background checks and skill assessments • Managing of employee conflicts and disciplinary actions • Designing and delivering training programs for logistics stuff e.g. safety procedures and equipment Operation. • Developing , updating and enforcing HR policies, procedures and guidelines • Management of employee salary structures, bonuses and incentives. • Administering employee benefits e.g., Retirement plans and medical aids • Tracked daily vehicle reports and managed cash disbursement • Maintained confidential company documents, financial records, and HR files • Developed and implemented filing systems for business units and projects Administration and social media marketing officer(V8 Media, Digital Marketing Agency, REMOTE US) • Host daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment. • Evaluate customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction. • Assist with challenging client requests or issue escalations as needed. • Operate as the custodian and point of contact for assigned clients. • Manage projects within client relationships, working to carry out client goals while meeting company goals • Communicating with clients to understand their needs and explain product value • Collaborating with internal departments to facilitate client need fulfillment • Resolving complaints and preventing additional issues by improving processes • Managing clerical or other administrative staff • Organizing, arranging and coordinating meetings. Internships and other Work Experiences Founder and Head Baker (Apple Rose Confectionery, PART TIME) • • • • • January 2020 – October 2020 Conduct order processing and fulfillment for various corporate and private clients. Handling customer complaints and feedback and resolving any issues. Managing the inventory of ingredients and supplies and ordering more when needed. Managing digital and social media marketing campaigns. Catering for weddings and events Human Resources Intern (Fossil Contracting, Harare, Zimbabwe) • • • • • Regularly updated employee records and databases with new information Conducted screening of resumes and scheduling interviews with candidates, onboarding, contract termination, as well as organizing and participating in exit interviews. Assisted with HR-related reports, timecard calculations and payroll data leveraging Belina Payroll System, as well as assisting the HR Officer with answering employee queries about benefits and policies. Participated in organizing company events and training programs. Worked as Personal Assistant to the COO, particularly diary management and managing incoming and outgoing communications and carried out Receptionist duties as assigned by HR Officer. . Volunteer Work Active Member of the Forest Foundation Charity Trust Zimbabwe References available on request.