Sajibor Rahman

Curriculum Vitae Sajibor Rahman Mobile:- E-Mail:-CAREER CONSPECTUS Skillful, results-oriented professional with substantial experience in Customer Services, Operations, Customer Relationship Management, Quality, Service Assurance, Process and Knowledge Management. Motivating leader and trainer with the ability to work in fast-paced environments demanding organizational, analytical, and interpersonal skills. Detail-oriented. Team Management Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets. Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. Attending to subscriber’s complaints and undertaking steps for effectively resolving them. Creating and sustaining a dynamic environment that fosters development opportunities. Training and Development Determining training needs, identifying training gaps and conducting programs to enhance operational efficiency leading to increased productivity. IT Skills Excellent command on MS Office application (Excel, Word, PowerPoint) ACADEMIC CREDENTIALS 2013 BA from Mahatma Gandhi College Chalantapara under Guwahati University 200912th from Chalanatapara H.S School /AHSEC Board 200710th from Chalanatapara H.S School/ SEBA Board COMPUTER FORTE 2010Six month DTP Diploma from State Institute rural development ORGANIZATIONAL EXPERIENCE GTL Infrastructure Ltd. Period: May’2011 to July’2013. Designation: Coordinator. Job profile: Verifying the diesel site Log book and approving correct quantity in diesel filling. Coordinating with Area manager & Site Cluster engineer. Monitoring on the Diesel filling & DG Activity. Handled various operations including Daily MIS, Daily reconciliation, EB-DG meter reading. Making the diesel consumption report. VIOM Networks Ltd. Period: Aug’2013 to Oct’2013. Designation: OMCR Executive. Job profile: Follow up the idea Site up & down status. Coordinating with Area manager & Site Cluster engineer. Escalation the Site up & down status of their sites. Making the idea Sites outage report. Dishnet Wireless Limited.(Aircel) Period: Jul’2014 to June’2017 Designation: Sales Coordinator. Job profile: Follow up the daily Activation report. Coordinating with Team manager & Sales manager. Distributors Appointment.(Documentation) Handled various operations including Daily MIS. Narula Infrastructure Pvt. Ltd. Period: June’2017 to till date. Designation: Energy MIS. Job profile: Making & follow up the daily wise preventive maintenance & corrective maintenance work of field. Making the Site wise Billing report. Making the daily Site’s Alarm pendency report. Follow up the daily Activity report from field. Sites Electricity Bill uploaded in IEM Portal. Handled various operations including Daily MIS. PERSONAL DETAIL Father Name : Foraj Ali Date of Birth : 24‘sept’1990 Permanent Address : Vill & PO-Chalanatapara, Dist-Bongaigaon(Assam) Pin: 783388 Languages known : English, Hindi, Assamese and Bengali. Declaration: I hereby affirm that the information in this document is accurate and true to the best of my knowledge and belief. Date: Place: Bongaigaon(Assam) (Mr.Sajibor Rahman)