Saiqa Mustafa

Saiqa Mustafa | - |- Career Objective My career objective is to secure position that will offer me the opportunity of broadening my skill. I am there for seeking a role that will provide me with the challenges and scope to deliver result whilst at the same time provide me with high degree of job satisfaction and rewards Employment History Fireaway Pizza UK September 2023 till August 2024) Job Description  Prepare weekly payroll based on employee working hours.  Create and manage daily schedules and duty rosters for store staff.  Handle VAT calculations for all store purchases.  Oversee daily store operations, including managing the store's online presence.  Assist in menu planning and pricing as directed by management.  Conduct data mining for potential business opportunities.  Prepare business proposals, particularly for franchising prospects.  Conduct weekly social media analysis and manage Google reviews and ratings for stores.  Develop training manuals for store and kitchen staff. Majid Ul Futtaim-Carrefour. |Human Capital & Payroll Supervisor (June 2022 till September 2023) Job Description:  Completing the joining formalities of new entrant i.e. joining documents   Conducting Employee Reference Check and salary verification. Conducting HR Interview along with written test, if required, for technical and support group positions. Coordinating interviews with technical managers for further evaluations. Coordinating with different universities and placement offices to conduct recruitment drives. Job marketing and other recruitment related activities on Rozee.pk, Indeed and LinkedIn. Screening interviews, evaluation, and selection of human resource Payroll Process Conduct Trainings Maintain a database off all training materials                 Drafting and issuance of employment contracts to new resources. Creating, managing and updating employee profile in the HR software. Processing exit formalities including resignation acceptance, exit interviews and issuance of experience letters along with exit interviews. Sending confirmation and promotion emails to employees Managing and conducting probationary meetings with concerned managers to evaluate performance of employees on monthly basis. Conducting quarterly performance meeting between managers and employees to keep their performance track record. Preparing HR evaluation report for probation and quarterly meetings for management analysi Â Resolving employee grievances and queries through Meetings. Processing annual performance appraisal forms   Tara Group (Pvt) Ltd. |HR Executive May 2019 – June 2022 Job Description:        Completing the joining formalities of new entrant i.e. joining documents Conducting Employee Reference Check and salary verification.  Conducting HR Interview along with written test, if required, for technical and support group positions. Coordinating interviews with technical managers for further evaluations. Coordinating with different universities and placement offices to conduct recruitment drives. Job marketing and other recruitment related activities on Rozee.pk, Indeed and LinkedIn. Screening interviews, evaluation, and selection of human resource. Organizational Development:  HR orientation for new joiners.  Understanding the nature of the job and necessary skill set/competencies required and develop their job descriptions.  Approving all job descriptions from Managers and HR Director.  Keeping track of employee career path Â Performance Management:  Managing and conducting probationary meetings with concerned managers to evaluate performance of employees on monthly basis.  Conducting quarterly performance meeting between managers and employees to keep their performance track record.  Preparing HR evaluation report for probation and quarterly meetings for management analysis.  Â Resolving employee grievances and queries through Meetings.  Processing annual performance appraisal forms.  HR Operations:  Drafting and issuance of employment contracts to new resources.  Creating, managing and updating employee profile in the HR software.  Processing exit formalities including resignation acceptance, exit interviews and issuance of experience letters.  Sending confirmation and promotion emails to employees A Trainer:    Develop a schedule to assess training needs. Conduct training through new material. Maintain a database off all training materials AHY Plastic Inductry (Pvt) Ltd. | HR Executive Dec 2017 – May 2019 Job Description:           Recruiting, training and developing staff Making sure that staff get paid correctly and on time Benefits administration Approving job descriptions and advertisements Looking after the health, safety and welfare of all employees Organizing staff training sessions and activities Monitoring staff performance and attendance Advising line managers and other employees on employment law and the Employer’s own employment policies and procedures Ensuring candidates have the right to work at the organization Negotiating salaries, contracts, working conditions or redundancy packages AHY Plastic Industry (Pvt) Ltd. | HR Officer April 2017 Dec 2017 Job Description:      Maintaining / updating records of persons joined & left the organization. Assisted to three different departments, i-Human Resource, iiSales & Brand Department. Making contracts for employees’ from probation to permanent Deals in Day to Day HR matters (Hiring, Acceptance of Resignation, Transfer, Experience Certificate, Final Settlement, Termination).. Documentation of employees and managing personal files. Maintaining Liaison between employees & dealers Pakistan Telecommunication (Pvt) Ltd. | Customer Support Executive Jan 2015 – April 2017 Job Description:        Responsibilities were to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through openand interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas  Zong (Pvt) Ltd. | Customer Support Representative Sep 2013 – Dec 2014 Job Description:          Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Bank Of Punjab | Internship Internship: having an experience of 3 months in Bank of Punjab related         Service Provide to the Customer Deposit Section Nature of Deposit Account Opening Section Clearing Department Remittance Department Advances/Credit Department Negotiating with clients, solving any problems and making sure deadlines are met Trainings & Workshops:     KPI’s for Business Performance training. Soft skills training. AutoCAD Training Microsoft word, Excel, PowerPoint training Academic Brief:    Master’s in Business Administration| University of Engineering & Technology Bachelor in Commerce | University of Punjab F.A (Economics)| Garrison Post Graduate College for Women Saddar Cantt Lahore  Matriculation| B.I.S.E Lahore