SAINT ERICSON
MAKILING
CUSTOMER SUPPORT III
ABOUT ME
CONTACT
Energetic General Virtual Assistant with 4+ years of experience with both
financial and Technical area under a telco account. Skilled in data
analysis
PHONE
+63 -
EMAIL
, Performance improvement strategic planning and Over the phone
support At Teleperformance helped to increase work efficiency by 10% by
implementing a method for asking the right questions (DSL).
WORK EXPERIENCE
makilingsaintericson@ gmail.com
ADDRESS
Emerald
St.,
Brgy.
Gusa, Cagayan de Oro
City
SKILLS
Abroadworks inc - Administrative Assistant
September 2022 - August 2023
Answers phone calls, schedules meetings and supports callers.
Carries out administrative duties such as filing, typing, copying,
binding, scanning etc. Completes operational requirements by
scheduling and assigning administrative projects, calls
Financial /Billing Statements
Data and Performance Analysis
Database Management
Productivity Tools
Written & Verbal Communication
and
expediting work results.
Teleperformance
Operations
December 2021 - August 2022
Supervisor
Responsible for direct supervision of 15-18 agents
Responsible for the attainment of client set goals, efficiency
targets and overall team performance
Performs consistent and affective coaching sessions to address
performance gaps
LANGUAGE
English
Filipina
Cebuano
Analyzes agents performance and develops action plan to
bridge gaps
Teleperformance - Customer service representative
August 2018 - December 2021
Understand, resolve and provide exemplary customer service.
The team of Experts (US) were created to lessen transfers from
department to department. We handle from billing to
Hiligaynon
network-related concerns.
Upwork - Freelance Graphic Designer
January 2017 - May 2017
Meet with clients or the art director to determine the scope of a
project. Use digital illustration, photo editing software, and
layout software to create designs. Create visual elements such
as logos, original images, and illustrations to help deliver a
message.
CONTACT
PHONE
+63 (967) 841 - 9546
EMAIL
makilingsaintericson@ gmail.com
ADDRESS
Emerald St., Brgy. Gusa,
Cagayan de Oro City
SKILLS
Financial /Billing Statements
Data and Performance Analysis
Database Management
Productivity Tools
Written & Verbal Communication
LANGUAGE
English
Filipina
Cebuano
Hiligaynon
EDUCATION
Mindanao State University - Iligan Institute of Technology
BS in Information Systems
Dipolog School of Fisheries - Accredited by Tesda
National Certificate II - Electrical Installation and Maintenance
