Technical Program Manager with 15yrs experience in leading technical projects and programs in the Public sector (Provincial & Federal), Healthcare, Technology services, Banking, Educational boards, Retail, Aviation, Energy and Pharmaceutical sector. Execution of projects against success metrics/ KPI's, driving adoption and aligning to customer organizational strategies and business objectives while demonstrating value. Knowledge of major business technologies and products (Cisco, VMware, Microsoft, IBM)
Portfolio Summary: large infrastructure optimization adoption projects ($5-$10 mil), medium projects ($500k–$1 mil), small projects (<500k)
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AREAS OF EXPERTISE
Technical Knowledge
Cisco - Routing & Switching/ DC (Nexus, CAT, ASA), SD-WAN, Security (ISE, VPN, Next gen Firewall, IAM,AMP, Stealthwatch), Mobility (MIS), Wireless (Cisco DNA Spaces), Meraki, Acano & UCS
Microsoft & VMWare - Data Centre Infrastructure (Windows Server 2003, 2008, VMware ESX), MS Lync, O365, MS Active Directory, MS Windows Server Infrastructure
Tools
MS Office Suite, MS Project, MS Visio, Share Point, BMC Remedy. Salesforce and other tools as required
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PROFESSIONAL EXPERIENCE
CIBC (Mar ‘22 – Present)
Network Infrastructure Project Manager
Part of the Technology Operations PMO managing Network Infrastructure projects.
Working directly with Network Design engineering director in planning on various network refresh projects
Track projects from inception to completion to ensure scope, budget and timelines are being met by helping to identify project risks, resource conflicts, and project interdependencies and create mitigation plans
Working with app owners and LoB’s ( Personal banking, Capital Markets, Wealth Management) to explain impact and also co-ordinate with them to manage app level testing post implementation
Prepared project documentation: project plans, project charters, status reports, risk assessment plans, change requests, resource requests and communication plans
Perform regular audits on projects from a revenue and cost perspective to ensure projects were not at risk
Cisco Canada, Toronto (Dec ’14 – Mar ‘22)
Senior Technical Project/ Program Manager
Key projects in the Public sector, Banking, Healthcare and Retail in Ontario, Western & Atlantic Canada listed below.
- Worked with Treasury Board Secretariat (MGCS) on an optimization services program with the Networking and Operations team
- Security, Wireless, Mobility, UC Voice & IP Telephony, Enterprise Networking optimization programs
Roles and Responsibilities:
Led Project Kickoff and Solution Planning meetings with clients resulting in the “level setting” of client expectations and identification of client readiness along with any new requirements
Worked directly with engineering team for creation of an IoT product solution offering for the mining industry
Led and facilitated Business Alignment workshops with customers to align their organizational strategies to service offerings for value-based opportunities in the future
Identify possible new opportunities with the customers and work with Account managers and Sales to convert them into future deals and help build the account/ pipeline
Symcor, Toronto (May ’14 – Oct ‘14)
IT Project Manager
Worked with the Program Manager and Associate VP in delivery of Workflow Automation Solutions for RBC Royal Bank, TD, BMO and Scotiabank
Itergy Inc, Toronto (Microsoft Partner) (Jun ’13 – Apr ‘14)
Technical Project Manager
Worked as a Project Manager on Identity and Access Management and cloud infrastructure service projects
Roles and Responsibilities:
Worked closely with subject matter experts and technical consultants on a daily basis anticipating issues and/or organizational challenges and develop mitigating strategies
Capture & report project metrics including time, schedule & cost, on a weekly, bi-weekly & monthly basis.
Produce regular reports (status, escalations, etc.) on the progress of projects; deliver these reports during regular stakeholder meetings.
Calls9, England, UK (Jun ’12 – Aug ‘12)
IT Project Manager
Developed an Agile project management plan for calls9, a digital consulting company designing and developing iPad applications for business users.
IBM (Jul ’06 - Aug ‘11)
Senior Project Coordinator – Windows Server Team
Roles and Responsibilities
Part of the PMO team assisting in analyzing risks and assumptions and creating a risk management plan while reviewing the same with stakeholders
Managed project change requests in accordance with the change management plan
Maintained project documentation and knowledge management of server transitioning which helped project managers to evaluate project progress
IBM (Jul ’06 - Aug ‘11)
Technical Engineer – Servers/ Virtulization/ Networks
Lead engineers on project consisting of transition and migration of Windows physical servers to virtual (VMware) for 40 countries over a two year period. Also lead a 5 member team carrying out server upgrades on critical infrastructure. _____________________________________________________________________________________________
EDUCATION
Project Management Professional (PMP) CertificationIn Progress
MBA, Project Management – University of Leeds, England Dec ‘12
Diploma in Management Consulting - Chartered Management Institute, UKDec ‘12
Bachelor of Engineering – Networks & Telecom Jun ’06
Certifications – CCNA, VMware VCP
