Sailesh Gupta

Sailesh Gupta Customer Success & Relationship Specialist | SaaS Platforms | Client Onboarding & Retention- Brabourne Road https://www.linkedin.com/in/s -gupta-4a276b357/ wa.me/- Education Bachelor of Commerce (B.Com) Chaudhary Charan Singh University 04/2015 – 09/2018 | Meerut, India First Division (63%) with coursework in business management, finance, and economics. Skills Experienced in Customer Success & Support, Client Onboarding & Retention, Client Relations & Advocacy, Operational Excellence, CRM Tools & Systems, Global Support, Start-up & Agile Environments, Cross-Team Coordination, and serving as a Product & Client Champion. — Expert Customer Success & Retention • SaaS Platform Support • Global Support Operations • Escalation & SLA Management • Account Growth & Renewals (CRR) • Product Adoption & Engagement • JIRA • Salesforce • Zendesk • Microsoft Tools & Environments • ITIL/Agile Frameworks • MDM Profile Dynamic Customer Success & Onboarding Specialist with 4+ years of experience in SaaS, client relations, and concierge services. Expert in guiding smooth onboarding journeys, boosting retention, and turning escalations into opportunities. Trusted by US and EU clients for delivering white-glove support and building lasting relationships. Professional Experience Sr. Concierge & Onboarding Specialist / Customer Success TaskHuman Technologies 07/2023 – 02/2025 | Kolkata, India Delivered high-touch support for global SaaS clients, driving seamless onboarding, adoption, loyalty, and user satisfaction. Advocated for customers in product discussions, created self-service resources, and resolved escalations with empathy to strengthen long-term relationships. Senior Client Relationship Manager & Customer Success Cosmic Europe Ltd 06/2015 – 03/2022 Upsold services and solutions to existing clients, driving revenue growth and expanding account value. Developed cross-functional relationships, managed run-rate business for continuity and stability, led client retention initiatives to reduce churn and strengthen loyalty, and mentored new hires to handle complex scenarios and deliver exceptional customer success. Senior Customer Service & Retention Specialist DXC Technologies 06/2016 – 02/2022 Provided global technical support for Honeywell and Accor clients, troubleshooting SaaS, Windows, Azure, and hardware/software issues. Managed escalations, ensured SLA adherence, and delivered seamless experiences. Led retention initiatives, built long-term client trust, and collaborated with crossfunctional teams to enhance service efficiency. ADDITIONAL INFORMATION Flexible to work across rotational shifts, weekends, and holidays, while being fully remote-ready with a professional home office setup. I hold a strong interest in global service cultures and digital support innovation. References and complete employment history are available upon request.