Sailas Makondo

SAILAS MAKONDO Virtual Assistant / Administrator Highly organized and tech-savvy Virtual Assistant with experience providing remote administrative support to executives and small business owners. Skilled in calendar management, CRM systems, document handling, bookkeeping, social media scheduling, and online research. Proficient in tools such as Google Workspace, Microsoft Office, Trello, and Canva. Known for strong communication, time management, and the ability to maintain confidentiality. Committed to helping teams operate efficiently and grow. WORK EXPERIENCE EDUCATIONAL HISTORY Virtual Assistant BrightPath Solutions April 2024 – January 2026 Supported a business coach with inbox and calendar management, appointment scheduling, and client communication Maintained CRM data for onboarding and conducted online research to support strategic planning Tracked project progress via Trello and managed digital documents accurately Performed basic bookkeeping tasks using QuickBooks, including data entry and record organization Administrative Virtual Assistant NextGen Creatives Sept 2023 – March 2024 Supported a creative agency by managing team communications, scheduling meetings, and preparing client-ready reports Organized digital files and collaborated using Google Workspace and Slack to ensure timely project delivery Customer Support Virtual Assistant Freelance May 2020 - June 2022 Provided customer service support via phone and email Managed and organized files and documents for clients Assisted with travel arrangements and itinerary planning for clients. Bachelor of Arts in Sociology Kenyatta University 2022 Secondary Education 2014 RELEVANT SKILLS Calendar & Email Management Administrative Support CRM Tools (Zoho, HubSpot) Bookkeeping (QuickBooks) Data Entry & Online Research Document & File Management Social Media Scheduling Communication & Client Support Time Management & Task Coordination Remote Tools: Zoom, Slack, Trello, Google Workspace, Microsoft Office Canva Design for Admin and Social Tasks AWARDS & CERTIFICATIONS Executive Assistant Skills CRM for Small Businesses Customer Service Skills Social Media Marketing Management Administrative Support Sales Prospecting and Lead Generation REFEREES Available Upon Request