Sailaja

CIRRICULUM VITAE 12/10/2019 HYDERABAD. V.SAILAJA BALA, G4, SAI CASTLE APARTMENTS ANJANEYANAGAR X ROADS MOOSAPET HYDERABAD. SUB:- Applying for the post of customer support/Servicedesk. Career Profile:- A highly dynamic, organized and skilled customer support Executive with diverse knowledge of operating customer care department. Seeking a position as Senior Customer Support Executive to utilize my skills and experience in a renowned organization. Work Experience:- 1. Having 1+yr of experience in TECHNOSOFT as Data Entry Executive. 2. Having 3+ years of experience as Support Helpdesk Executive executive/call coordinator in ACCEL FRONTLINE LTD., 3. Worked in IBM Info Services as Helpdesk Executive /call Coordianator with 3+year experience 4. Prtesently working with CMS IT Services.Ltd., Skills Sets as Customer Support Executive: Assigned the tasks of handling customer queries, feedback, complaints and requests. Responsible for handling and solving customer support issues via calls and mails. Assigned the tasks of preparing day-to-day activities of customer care department. Handled the tasks of recording and scrutinizing the comp[laints received from the customer. Maintaining the Asset data on the online tool & preparing reports.. Responsible for providing administrative support to the customer service team Researched and completed answers to provide information to the customers Performed other administrative tasks as assigned. Skills As Helpdesk Executive: Attending to User Complaints over phone & raising the Ticket for the same in the application tool Co-Desk (IBM) Monitoring User logged Incidents & Resolving them in the Agreed SLA. Monitoring User logged incidents & solving the issues through phone & remotely. Interacting with the clients, Service Management Team (Lotus Support Team,Application Support Team TCS, Bharti Airtel, AV Team 3rd party Vendors like Value Point & Site Engineers to resolve the Logged Incidents in the agreed SLA. Maitaining Systems & Servers Health Check & PM(Preventive Maintainance) Maintain Assets which contains inventory of all servers, client desktops , printers, scanners etc through IMAC. Maintaining Asset Data & preparing Reports Preparing Daily ,Weekly,Monthly & Quarterly Reports and submitting them to IT Manager & TL on Daily, Weekly, Monthly & quarterly basis. Collecting Appreciation Certificates from Clients. EDUCATIONAL SUMMARY: Completed SSC with 80% in aggregate from MONTESSORI. Completed +2 from Bard Of Intermediate with 84% in aggregate. Bachelor’s of Sciences BSc., from Osmania University with 78% in aggregate. Masters of computer from IGNOU University with 65% in aggregate Personal Information: Name : V.Sailaja Bala D.O.B : 17/7/1979 Address : G4, SAI CASTLE APARTMENTS City : Hyderabad Languages Known: English ------ Read write Speak fluently Telugu ------ Read write Speak fluently Hindi ----- Read write Speak Tamil ----- Speak. References: Will be furnished upon Request. Ch.SailajaBala -