Saidu Ali Haruna

SAIDU ALI HARUNA Education Kogi State University 2010 - 2015 Bachelors of Science (B.Sc.) in Biochemistry Skills • • • • Clear communicator. Efficient time manager Effective leader with high emotional Intelligence Proficient in Microsoft office and Google suite applications Work Experience • Proficient in QuickBooks online management • Proficient in social media advert and management • Skilled in creating and delivering presentations, with proficiency in video conferencing software. • Appointment scheduling, calendar and Email management skills. • Experienced in CRM Management; Asana, Zoho, GoHighLevel CRM • Experienced in the use of Canva • USA Real Estate Solutions November 2023 – March 2024 Administrative Assistant (Transaction Coordinator) • Oversaw over 20 real estate transactions, streamlining every step to boost efficiency and keep clients happy. • Facilitated communication between agents, clients, and stakeholders, ensuring a smooth process with an above 80% satisfaction rate. • Maintained project timelines on track with over 80% on-time completion rate, making sure everything was done by the deadlines. • Implemented a well-organized filing system, which improved record access and retrieval by 30%. Digital Hospitality Hub Airbnb Co-Host Intern August 2023 - October 2023 • Optimized property listings on Airbnb and Booking.com, boosting booking rates by 40%. • Handled over 50 guest inquiries within 5 minutes, resolving more than 15 guest concerns during my internship and increasing guest satisfaction by 25%. • Supervised cleaning services for 40+ turnovers, achieving above 4.8 positive review rating. • Streamlined booking calendars, a channel managers and marketed properties on social media, resulting in a 20% increase in views and inquiries. Wild Ginger Guest Inn Ikeja, Lagos January 2021 - May 2023 Concierge • Handled 400+ customer inquiries, achieving above 80% timely response rate. • Addressed 150+ complaints, maintaining above high satisfaction rate. Directed special requests, enhancing guest experience. • Partnered with departments, improving service coordination by 20%. • Delivered feedback to management, enhancing customer service policies. May 2019 - August 2023 City Property Investment Nigeria LTD Part-time Property Manager and Guest Attendant • Managed over 10 properties, achieving above 76% occupancy. • Assisted 250+ guests, maintaining high satisfaction rate. • Resolved over 200 customer complaints, achieving above 70% resolution rate. • Oversaw cleaning teams to keep properties 100% presentable and conducted regular inspections, which reduced maintenance costs by 15% Kilimanjaro Limited Ikeja, Lagos February 2019 - December 2020 Customer Service Representative • Answered 300+ support calls, resolving above 50% of customer issues on first contact. • Analyzed complaints, reducing systemic issues by 15%. • Encouraged team growth, increasing efficiency by a commendable level. • Boosted product sales by 20% through online tools. Janc Printing Press Bauchi, Nigeria September 2017 - December 2018 Administrative Assistant • Created and completed over 200 marketing materials, resulting in a 25% increase in client satisfaction and boosted brand engagement across multiple channels. • Guaranteed over 90% accuracy in records through frequent data entry. • Enhanced efficiency by 20% using Microsoft Office and Google Workspace. • Optimized service delivery to a great level through my special skills and expertise. Peer Educators & Trainers (NYSC) July 2016 – July 2017 Admin Support • Worked on several office clerical works including students record entry in Taraba State College of Education Takum. • Carried out HIV/AIDS data collection, storage, and counseling for students, educators, and community leaders Certification and Awards • Virtual Assistance certified by Alison.com and ALX Africa • Vacation Rental Management and Lead Generation certified by Digital Hospitality Hub. • Advanced Excel certified by AQskill.com. • Social Media Advertisement, Marketing and Management certified by Udemy.com. • Digital Marketing certified by Udemy.com. • Advanced Microsoft PowerPoint certified by Udemy.com.