With over eight years in the customer service industry, I have honed my skills in delivering exceptional support across diverse channels, including calls, emails, and phone interactions. My journey began with virtual assistant roles for US clients, where I managed schedules, handled inquiries, and ensured seamless communication. I have extensive experience in the US property preservation sector, coordinating tasks and providing tailored solutions to meet client needs. My tenure at Google allowed me to refine my problem-solving abilities and adapt to high-pressure environments, while my current role at a Fintech company has deepened my expertise in innovative service delivery. I am proficient in tools like JIRA and CRM, enabling me to streamline processes and enhance customer satisfaction. Fluent in English, I thrive on building strong client relationships and leading teams to success. This background equips me to offer reliable, efficient, and client-focused support in any professional setting.