Sahid Mamondas

SAHID MAMONDAS A COST-EFFECTIVE VA | SEO SPECIALIST | BPO SPECIALIST PERSONAL PROFILE CONTACT ME AT 526 Atty. Mendoza St., Brgy. Pedro Cruz, San Juan City, NCR, Philippines Male | 5’5” | 35 years old | Married | Islam | Maguindanaon | April 23, 1985 | Katuli, S.K. Maguindanao, Philippines Father's Name: Mustapha A. Mamondas, Al Hadj. Mother's Name: Maimona M. Mamondas (deceased) -live:.cid.ad68afd9901ca4c0 WORK EXPERIENCE Customer Experience Specialist linkedin.com/in/smmamondas - SKILLS SUMMARY 5.9 yrs BPO Experienced Professional & Specialist (for Property Management / Hospitality Company as a Case Manager, Banks, Telco, Airline, Order Taking Chain, Int'l Outbound Sales Campaign) SEO Tasks & Writing Social-Media Marketing & Management TDCX Philippines Inc. | 2 years from March 5, 2018 – Sept. 2020 Handled hospitality account as a Case Manager I investigate and mediate on either customer or property host issues I process claims ensuring issues are resolved with validated proofs APAC and North America Region Customer Service, Billing, Web Support Convergys Philippines (now Concentrix) | 1yr. and 3 months from Oct.15, 2012 to January 2, 2014 Financial Account Inbound Sales North America Region Appointment Setting Customer Care Specialist Level 2 Product Research, Listing, & Order Processing Data Entry Convergys Philippines (now Concentrix) | 1yr and 6 months from Nov. 2010 to May 2011 Travel Account North America Region Video Editing Photo Editing Advanced Level Microsoft Office Customer Service Representative Telus Philippines | 4 hours per day (part-time) | 6 months from May to Oct 2010 Travel Account North America Region Outbound International Sales Representative Havenlink Solutions, Inc. (now Northstar Solutions, Inc.) | 2yrs and 6 months | Sept. 2006 to March 2009 Solid Outbound Sales Company North America Region Campaigns and Roles While With Havenlink: I - ACCENT ENERGY a. Assigned for 2 yrs. and 1 month b. B2C account/campaign for switching of electric supplier. c. Recipient of the following awards, in this campaign: i. Best Agent awarded last December 27, 2008 ii. Most Improved Agent for the months of November of 2007 through January of 2008. II - BIRCH COMMUNICATIONS a. Assigned for 2 months as part of the pilot team b. B2B account/campaign c. Switching of telephone lines, for corporate and SME’s III - eTour and Travel a. Assigned for 1 month as part of the pilot team b. Credit card pulling campaign for a vacation package IV - 401(k) Protection Agency a. Assigned for 1 month as part of the pilot team b. B2B campaign for businesses’ 401(k) plan c. Appointment Setter V - Publications a. Assigned for 1 month as part of the pilot team b. Offers free magazine subscriptions to different professional fields such as Medical Engineering, Neuropsychiatry, Dentistry, Emergency Physicians, and Primary Psychiatry. English Tutor New Bridge Language Institute, Inc | 1 month only from Oct. to Nov. 2008 | Part-time Job I teach Korean students, at their dormitory in Quezon City, to learn Basic to Intermediate English Writing, Reading, and Comprehension EDUCATIONAL BACKGROUND Notre Dame University (2002 - 2006) Bachelor of Science in Computer Science Educationally funded as an academic scholar of NOTRE DAME EDUCATIONAL ASSOCIATION-MISEREOR Scholarship Foundation (S.Y-) San Vicente Academy (1998 - 2002) High School Institution 2nd Honorable Mention, recipient of 12 Excellence Awards AGAPE School (1991 - 1997) Elementary School Institution 6 years in Elementary study Informatics – SM Megamall Campus Vocational Study | March of 2008 PC Troubleshooting, Assembly, Web Developing SEMINARS & VOLUNTERISM EXPERIENCES Money Magnet Seminar | A Comprehensive Financial Management Seminar John Calub Training Center 2011 Attracting Wealth John Calub Training Center 2011 PGMA Call Center Training JIB e-Academy 2006 PEACE CAMP for Inter – Cultural Understanding And Solidarity Notre Dame Educational Association 2005 NAMFREL-Quick Count Volunteer ELECTION ‘04 Notre Dame University NAMFREL Center 2004 Leadership Training for NDEA – MISEREOR Scholars Notre Dame Educational Association 2003 CHARACTER REFERENCES LORETA SUMALDE FORD EDSA Accountant & Bookkeeper- /- SHERRILYN YU ESGUERRA TDCX Team Lead- KEVIN MOSENDE TDCX Team Lead- MARIVIC ROLDAN VELASQUEZ Post Office Officer GreenHills, San Juan City Branch-