Saheed Damilare Adeleke

SAHEED DAMILARE ADELEKE Technical Support E- q https://www.linkedin.com/in/damilare-adeleke SD - Lekki Lagos Nigeria SUMMARY The one thing that makes me the best candidate for a technical support and integration specialist role is my proven track record of effectively diagnosing and resolving complex technical issues while seamlessly integrating diverse software systems. With a strong background in both technical support and integration, I bring a unique combination of troubleshooting skills and expertise in software integration, allowing me to provide comprehensive and efficient solutions to meet the needed standards. EXPERIENCE 03/2021 - 11/2023 Technical Support Manager Remote StellarShift Logistics StellarShift Logistics is a leading provider of innovative transportation and logistics solutions, specializing in delivering seamless and efficient freight services. With a commitment to excellence, StellarShift leverages cutting-edge technology and a vast network of carriers to streamline supply chain operations for businesses of all sizes. • • • • In my previous role as a remote support technician, I consistently demonstrated my ability to diagnose and resolve complex technical issues swiftly and effectively, to ensure a good customer experiences. This experience directly aligns with the responsibilities of the position at StellarShift Logistics, where I understand the importance of maintaining operational efficiency and delivering exceptional support to clients. Additionally, my background in software integration complements the innovative solutions offered by StellarShift, allowing me to adapt to the company's technological ecosystem easily and contribute to optimizing logistics processes. I am eager to leverage my expertise in technical support and customer service to drive success in this role and contribute to the continued growth. 10/2023 - Present Integration Specialist and Integration Engineer Remote NitroPack NitroPack is a cutting-edge optimization software designed to revolutionize internet-based content management systems. The platform is meticulously crafted to enhance website performance, delivering lightning-fast loading speeds and seamless user experiences. By leveraging advanced caching, image optimization, and code minification techniques, NitroPack empowers businesses to optimize their online presence effortlessly. • • • I consistently demonstrated my ability to assist clients with software integration, promptly addressing technical queries and ensuring seamless integration processes. I effectively utilized the company's knowledge base to provide accurate and relevant solutions, resolving glitches and minimizing hassles during integration. My achievements in troubleshooting and resolving technical issues align closely with the responsibilities of the position. STRENGTHS H Strong problem-solving skills Acquired through years of experience in technical support, resulting in the ability to quickly diagnose and resolve complex issues, ensuring minimal downtime for clients. www.enhancv.com Y Excellent communication skills Developed through frequent interactions with customers and colleagues, leading to clear and effective communication of technical concepts and solutions. Powered by  STRENGTHS  Attention to detail Honed through meticulous troubleshooting and software integration tasks, leading to accurate and precise solutions for technical issues. www.enhancv.com  Time management skills Perfected through handling multiple support tickets simultaneously, resulting in timely resolution of issues and efficient utilization of resources. Powered by 