Sahara Shandra Datuimam
Australia (Remote-Friendly) |-|
linkedin.com/in/saharashandra
Director of Operations & Tech Enablement | Workflow
Automation & AI Integration Strategist
CAREER SUMMARY
Strategic operations leader with 17+ years of experience transforming business systems through
automation, AI, and people-first leadership. Currently leading national admin operations across three
Australian states while driving AI strategy and process innovation for a US-based startup.
Specializes in workflow automation (Google Apps Script, SQL, APIs), chatbot development (AWS, PHP,
Java), reporting systems, and cross-functional team enablement. Proven ability to reduce manual tasks,
improve quality, and scale systems efficiently—at both corporate and startup levels.
Work Experience
Director of Operations & Tech Enablement | EIR Group Australia +
Voxvibes International (AU & US) | 2023 -Present
Led admin ops across 3 states; automated reporting and workflows
(60% less manual work)
Built chatbot in AWS (PHP/Java); integrated with CRM, Shift Panel,
Astute
Implemented QA system—boosted call quality by 40%
Created AI-powered tools for support & internal ops at US startup
Trained recruiters on tools, social media, and process efficiency
COO – Operations & Customer Experience | E-Z PAX Travel |-
Rebuilt ops strategy; improved service delivery and reduced costs
Launched SOPs and customer feedback systems
Business Specialist | JPMorgan Chase & Co. |-
Delivered client solutions and process improvements in high-volume
environment
Skills
Technical Skills
Workflow Automation ·
Operations Management ·
AI Integration · Chatbot
Development · SQL
Reporting · CRM & API
Integration · QA Systems ·
Team Leadership · Process
Improvement
Tools/Sofware
PREVIOUS ROLES (Condensed)
Team Lead – Lead Generation | Next Millennium Media | 2017 – 2020
Led performance marketing team, optimized lead workflows, and hit
120% sales targets
Risk & Controls Analyst (Secondment) | Telstra | 2016
Assessed internal risks and improved operational controls
Operations Support – Analytics & Admin | Convergys | 2013 – 2017
Automated reports, improved recruiting dashboards, and supported
process upgrades (Supporting Telstra AU and HP USA Account)
CERTIFICATIONS
Harvard Business Publishing
Strategy Execution · Innovation · Goal Setting · Business Planning
References available upon request
Google Apps Script · SQL ·
PHP · Java · Google Sheets
· AWS · Zapier · FileZilla ·
Google API · CRM Systems
· Social Media Analytics
