Sagar Mahato

SAGAR MAHATO BUSINESS PROCESS EXPERT BASIC INFORMATION Experienced Business Process Expert with a proven track record in sales, marketing, and customer support spanning over 2 years. Worked extensively with diverse clients on both domestic and international projects. Skilled in optimizing processes, driving revenue growth, and ensuring exceptional customer experiences. Ready to bring my expertise and dedication to contribute to a forward-thinking team. PERSONALITY HIGHLIGHTS Communication Problem-Solving Active Listening Adaptability Data Analysis Product Knowledge Customer Focus & Empathy Goal-Oriented Time Management Technical Proficiency Teamwork and Collaboration Conflict Resolution CONTACT DETAILS 409, Belilious Road 1st Floor Howrah, West Bengal India, 711101-www.linkedin.com/in/sagarmahato- - LANGUAGES English, Hindi, Bengali & Punjabi EDUCATION University of Calcutta, Kolkata, West Bengal B.COM, Commerce & Accounts, 2020 Shree Jain Vidyalaya for Boys, Howrah, West Bengal WBCHSE, Commerce, 2017 Shree Jain Vidyalaya for Boys, Howrah, West Bengal WBBSE, 2015 PROFESSIONAL EXPERIENCE Business Process Expert, Dollar Industries Ltd. Kolkata, West Bengal, 2021- Present I managed diverse client communication channels, handling emails, calls, and chat for both domestic and international clients. My role involved explaining products, processing orders, and using online systems efficiently. Engaged in sales, I strategized marketing efforts to boost company revenue. Additionally, I maintained personalized client interactions by meeting them in person for significant orders. I visited the factory to oversee production and diligently managed sales records. By conducting frequent surveys and gathering feedback, I made data-driven decisions on product improvements and production levels. Proficient in CRM software and MS Office, I ensured effective customer relationship management and organized data processing.