Sagar Fegade

CURRICULUM VITAE Sagar Hemaraj Fegade E-mail:-Contact No: -,- Career Objective:To be associated with an organization that provides me an opportunity to show my skills, improve my knowledge with latest trends and to be a part of the team that works dynamically towards the growth of the organization. Current company: Presently I am working with MFX InfoTech Pvt Ltd client location Accelya Kale Solution Ltd. Work Profile: Desktop Support Engineer – February 2018 to till date Responsibilities:  Providing VICO / TECO support on request of call.  Actively involved in activity of new Assets assignment, configuration and submission to users.  Update and resolving tickets on e-helpline tool within SLA time frame.  Update various types of Antivirus, Scanning vulnerable systems.  Troubleshoot and resolve technical issues with end user groups  Responsible for configuring & troubleshooting on thunder bird, Windows mail & outlook.  Responsible for maintaining the network & troubleshooting the network related issues.  Responsible for maintaining & troubleshooting network printers and sharing the network printers.  Responsible for troubleshooting Internet issues.  Configuring and troubleshooting on Data cards and other software’s and hardware’s.  Cordoning to vendors for new laptop & desktop issues. Previous Company: Presently I am working with ACE Computer Services Pvt Ltd (Wipro Authorized partner) at client location Accelya Kale Solution Ltd. Work Profile: Desktop Support Engineer – August 2017 to 19th Jan 2018 Responsibilities: Page | 1  Providing VICO / TECO support on request of call.  Actively involved in activity of new Assets assignment, configuration and submission to users.  Update and resolving tickets on e-helpline tool within SLA time frame.  Update various types of Antivirus, Scanning vulnerable systems.  Troubleshoot and resolve technical issues with end user groups  Responsible for configuring & troubleshooting on thunder bird, Windows mail & outlook.  Responsible for maintaining the network & troubleshooting the network related issues.  Responsible for maintaining & troubleshooting network printers and sharing the network printers.  Responsible for troubleshooting Internet issues.  Configuring and troubleshooting on Data cards and other software’s and hardware’s.  Cordoning to vendors for new laptop & desktop issues. Current company: Presently I am working with ACE Computer Services Pvt Ltd (Wipro Authorized partner) at client location Volkswagen Ind. Pvt. Ltd., Chakan. Work Profile: Technical Support Engineer – August 2016 to July 2017 Responsibilities:  Providing VICO / TECO support on request of call.  Actively involved in activity of new Assets assignment, configuration and submission to users.  Update and resolving tickets on HPSC ticketing tool within SLA time frame.  Responsible for Deploying OS, Patches to SCCM and Altiris.  Update various types of Antivirus, Scanning vulnerable systems.  Troubleshoot and resolve technical issues with end user groups  Responsible for configuring & troubleshooting Microsoft outlook accounts.  Responsible for maintaining the network & troubleshooting the network related issues.  Responsible for maintaining & troubleshooting network printers and sharing the network printers.  Responsible for troubleshooting Internet issues.  AVAYA and Siemens IP Phone configuration and troubleshooting.  Configuring windows mobile phones.  Configuring and troubleshooting on Data cards and other software’s and hardware’s.  Cordoning to vendors for new laptop & desktop issues. Page | 2 Work Experience: Worked with Konverge Technologies Pvt Ltd at client location Greaves Cotton Ltd. Chinchwad Work Profile: Technical Support Engineer –17th August 2015 to 11th Aug 2016 Responsibilities:  Installation, configurations and troubleshooting of windows XP & Win7/8/10 Linux Fedora ubuntu  Solve the problem to taking remote  Configuration & Troubleshooting Mail Client (Outlook 365) & lync.  Installation Sophos Protection Antivirus, Check updates.  Handling & resolve the basic LAN related issue.  Configure the Network Printers & Share Drives in the Environment.  Taking the database backup & image Backup in external HDD./Data server  Desktop & Laptop Hardware Related Issue  Configuring & Checking Share folder for department wise data on Data server  Installation & Formation of all types of Operating System.  Configuration Server data backup in daily backup. Work Experience: Worked with DSM India Pvt Ltd. (Authorized partner by IBM) at client location Bajaj Auto ltd. Chinchwad Work Profile: Senior Desktop Support Engineer – Dec 2014 to Aug 2015 Responsibilities:  Currently working on the Ticket system, we have to use Remedy for ticket monitoring.  Solve the problem to taking remote  Configuration & Troubleshooting Mail Client (Outlook 365).  Installation Symantec Antivirus, Check updates.  Configure the outlook & Communicator & troubleshooting related the issues.  Handling & resolve the basic LAN related issue.  Configure the Network Printers & Share Drives in the Environment.  Taking the database backup & image Backup in external HDD./Data server  Desktop & Laptop Hardware Related Issue  Configuring & Checking Share folder for department wise data on Data server Page | 3  Installation & Formation of all types of Operating System. Work Experience: Worked with Impact InfoTech Pvt Ltd.(Authorized partner by Wipro) at various client location. Work Profile: Desktop Support Engineer – Nov 2013 to Oct 2014  Client:o Mahindra Life spaces Developer Ltd. Pimpri o Kansai Nerolac Paints Ltd. o Bajaj Finserv Ltd. Vimanagar o Spicer India Ltd. Chakan o Bosch India Ltd. Chakan o Mahindra & Mahindra pune Station Responsibilities:  Daily activities checking ISP Connectivity’s.  Providing video conferencing support on user request.  Knowledge of SAP setup & environment.  Maintaining asset inventory on excel.  Configuration wireless router & assign password to wireless equipment.  Installation Configuration of Network printers.  Configuring Office 365 mail for user and troubleshooting Mail Problem.  Resolving Networks Problem and troubleshooting of LAN Connectivity issues.  Solve Laptops and Desktop hardware related problem.  Installing various Software’s & troubleshooting. Academic Qualification:- Sr. No. Name of Exam Board/University Percentage Year of Passing 1 B com YCM 50% 2014 2 H.S.C NMU 57.83% 2010 3 S.S.C NMU 74.61% 2008 Courses: A+, N+, CCNA, MCITP Page | 4 Strengths:   Ability to work hard in a team and possess excellent interpersonal relation. Positive thinking and hardworking nature. Quick learner, keen to learn and improve skills. Personal Summary:Name : Father’s name : Date of Birth : Gender : Permanent Address Hobbies : Sagar Hemaraj Fegade Hemaraj V. Fegade 19th Oct 1991 Male : 1391, Bhoge wada, Tal – Yaval; Dist – Jalgaon Jalgaon (MH) 425524 Listening to music, Net surfing, Swimming Declaration:I hereby declare that the above written particulars are true to the best of my knowledge and belief. Page | 5