Safiya Yakubu Salihu

Safiya Yakubu S.--/- Federal Capital Territory, Abuja, Nigeria SUMMARY Results-driven and dynamic professional with a proven track record of delivering high-quality work. Leveraging expertise in administrative support, customer service, and relationship management to drive success. I exhibit versatility in my ability to work independently and collaboratively as part of a team. SKILLS ●​ Adept oral and written communication skills ●​ Great interpersonal skills ●​ Fluency in English and Hausa languages ●​ Effective time management and organisation skills ●​ Meticulous attention to detail ●​ Confidentiality ●​ Ability to effectively multitask ●​ Professionalism and strong work ethics TECHNICAL SKILLS ●​ Proficiency in Microsoft Office Suite [Word, Excel, PowerPoint and Outlook] ●​ Proficiency in Google Workspace and use of internet EXPERIENCE Customer Relationship Officer | Ardentab Global Ventures | January 2025 - May 2025 Location: Abuja, Federal Capital Territory. ●​ ●​ ●​ ●​ Achieved a 95% first-contact resolution rate, boosting customer satisfaction. Enhanced customer database accuracy significantly, streamlining information access. Contributed to sales increase through insightful reports on customer interactions. Reduced churn by 20% by effectively addressing customer complaints. Resource Manager | New Horizons College | January 2024 - December 2024 Location: Minna, Niger State ●​ Successfully managed a budget for materials and resources, resulting in a 10% cost reduction. ●​ Maintained 100% accuracy in inventory management, ensuring timely availability of school supplies. ●​ Implemented and optimized educational technology (e.g., Kahoot, DreamBox), increasing student engagement. ●​ Established strong supplier relationships through effective negotiations, ensuring high-quality materials at competitive prices. Administrative Officer | Babatunde and Company; Estate Surveyors and Valuers | March 2020 - November 2023 Location: Minna, Niger State, Nigeria ●​ Streamlined calendar management and appointment scheduling, enhancing organizational efficiency for executives. ●​ Served as a primary contact for clients, elevating customer service satisfaction scores by 20%. ●​ Ensured optimal office supply maintenance, reducing costs by 15% through effective inventory management. ●​ Developed an efficient filing system for critical documents, improving data accuracy and retrieval speed. ●​ Successfully planned and monitored budgets, leading to a 10% reduction in operational expenses through detailed financial reporting. ●​ Remained compliant with relevant laws and regulations, ensuring adherence to industry best practices. Education Bachelor of Technology in Estate Management and Valuation Federal University of Technology, Minna | November 2013 - October 2018 Location: Minna, Niger State, Nigeria Certificates ●​ LinkedIn Learning - Developing Your Emotional Intelligence | June 2024 ●​ Jobberman Accelerated Soft Skills Training Certificate | June 2022 Languages English - Fluent Hausa - Full Native Proficiency References Available on request