Safia Imran

 SAFIA TANKO IMRAN Relationship Manager Address  Accra, Greater Accra, 00 Phone  - E-mail- Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 4 year track record of success in the financial sector. Skills Research Database Management Market understanding Relationship building and rapport Relationship building and management Networking strength Verbal and written communication Business Relationship Cultivation Customer Portfolio Management New Business Generation Service Support Work History 2021-01 - 2021-03 Business Development Manager Whale Group, Accra, GH Developed and implemented tailor-made solutions which focused on favorable pricing structure that balanced organizational objectives against customer targets Scheduled promotional activities in accordance with available inventory and staff resources which increased conversion rates by 65% Consulted with product development teams to enhance products based on customer data which increased customer satisfaction by 30% Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit. Researched and identified opportunities for account growth, account penetration and market expansion. Provided leadership and mentorship for sub ordinates Conducted risk assessment on areas that affected organizational operation Trained staff on how to build risk assessment within organization which increased productivity by 60% 2018-07 - 2020-05 Business Development & School Engagement Manager Lancaster University Ghana, Accra, GH Aided in attainment of quarterly financial goals by maximizing student recruitment strategy established for region, mainly through organization of open days and forums which facilitated student engagement which increased conversion rates by 45% Worked independently with minimal supervision which proactively generated ideas that developed into business opportunities Increased partnerships and collaborations through regular meetings with new partners across West Africa Designed proposals and presentations with strategic approach which facilitated stakeholders engagement by focusing on common areas of interest. Created reports and presentations detailing business development activities. Negotiated and closed long-term agreements with new clients in assigned territory. 2017-10 - 2018-07 Corporate Sales Service Manager Africa Online Ghana, Accra, GH Played key role in shaping how market was approached, from product proposition to Sales process to distribution, this increased sales by 30% Increased client satisfaction through prompt response to all requests and queries . Identified product improvements or new products by remaining current on industry trends and regulations, market activities, and competitor strategies. Eliminated downtime and maximized revenue by providing top project quality control. 2017-02 - 2017-04 Business Development Executive Devtraco Limited, Accra, GH Explored new business opportunities and ventures for business growth by identifying / locating key potential customers (industries / factories) and key Contractors that fit into strategy to promote products, services and expand company's scope of activities. Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs. Participated in industry organization and trade shows to gather competitive and industry intelligence. Completed and submitted regular monthly reports to support executive decision making Conducted over 50 cold- calls daily to prospect external lead sources and advance sales process. Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit. 2015-12 - 2016-05 Marketer & Underwriter GLICO General Insurance, Accra, GH Monitoring Insurance renewals which achieved 95% renewal lapse Managed major corporate accounts through regular engagement and site visits to keep clients updated on policies and new governmental provisions, this entailed portfolio of over $2million Conducted research to analyze customers' behavior, including preferences, trends and purchasing habits. Completed in-depth reviews of market conditions and customer preferences for general insurance products. Planned marketing initiatives and leveraged referral network to promote business development. Identified appropriate marketing channels and target customers for campaigns. Established community relationships by coordinating events to maximize marketing strategies. 2013-10 - 2014-05 Executive Personal Assistant Concept Research, Accra, GH Responded to emails and other correspondence to facilitate communication and enhance business processes. Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity. Oversaw personal and professional calendars and coordinated appointments for future events. Utilized personal and professional networks to identify, acquire and manage over 30 new clients. Displayed absolute discretion at handling confidential information. 2012-10 - 2013-08 National Service Person Ministry of Foreign Affairs and Regional Integration, Accra, GH Ensured correspondence between bureau, foreign missions and international bodies were efficiently disseminated by about 80% Participated in bureau and group activities which ensured project outcomes were met in timely and orderly manner Maintained knowledge of bureau operations to keep external stakeholders up to date on important work-related changes. Completed monthly reports to ensure compliance with relevant governmental regulations. Education 2019-08 - Current LLB: Law Ghana Institute of Management And Public Administration (GIMPA) - Ghana 2013-09 - 2015-05 Master of Philosophy: Business Administration (Risk Management And Insurance University of Ghana - Ghana 2008-09 - 2012-05 Bachelor of Arts: Economics Kwame Nkrumah University of Science And Technology (KNUST) - Ghana Software Microsoft Powerpoint Microsoft Word Microsoft Excel Google Workspace Languages English French Interests Emerging Markets International Trade and Investment Risk Management and Compliance Travelling References James Stewart Henry Kingsley Owusu-Adiefeh, ACII General Manger AllStar Insurance Brokers 2nd Floor Dr. Stanley Marbell Plaza, Accra Tel:-/- E-mail:-Consultant Black Star Advisory Services Stanbic Heights, Accra Tel:- E-mail:-