Safeer M S

STATEMENT An able, enthusiastic, skilled and proactive person seeking the position that reflects my experience, skills and personal attributes including dedication, meeting goals, creativity, and the ability to follow through. I am a dependable and responsible contributor committed to excellence and success in tasks that I take up. I bring with me a thoughtful perspective and a blend of creative chops and savviness into client interfacing and interactions. Entrepreneurial at heart and a team player recognized for impassioned approach and colourful ideas, I am looking forward to pursue my dream in the customer service and administration industry. Flat No -521,5th Floor – Sapphire-83, Commercial Complex, Sector 83, Gurugram, Haryana, 122004 SAFEER M S D.O.B – 25/09/1992 | Age – 28 I AM GOOD IN - BRIEFWORKEXPERIENCE Client Relations Communication Team Leadership Typing Skills Innovation Problem Solving Conflict Management Microsoft Office Skills INDUSTRIES INTERESTED IN Customer Services Support Advisor (June 2021 – Jan 2022) British Telecom, Gurugram • • • Manage the process relating to complaint or customer dispute. Ensure all complaints are handled within Ofcom guidelines and timescales. Ensure customers are treated in a fair and consistent manner. Customer Support Executive (July 2020 – Feb 2021) AjayVision Education Pvt. Ltd, Delhi • Customer Service & Administration • Answer calls professionally to provide information about products and services, take / cancel orders, or obtain details of complaints. Keep records of students interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Follow up to ensure that appropriate actions were taken on student’s requests. SCHOLASTICS|CERTIFICATIONS • • Executive Assistant(Virtual) (March 2019 – June 2020) G D Innovative Solutions, Trivandrum • • - Pursuing Post Graduation through distance learning in Social Work from IGNOU Graduate in English Literature from Kerala University Diploma in Software Applications & Entrepreneurship Development from Canara Bank Institute of Information Technology. • • • Acting as a first point of contact: dealing with correspondence and sales call for US Clients. Managing diaries, Quick books and organizing meetings and appointments. Assist with other ad-hoc administrative and project requirements as needed. Cabin Crew (February 2016 – May 2018) Air India Ltd, Delhi • • • Assisted passengers and instructed on passenger safety. Relayed communication to passengers and cabin crew and from the flight deck in a professional and personable manner. Managed and coached junior cabin crew members during flights. Insurance Operations Specialist (May 2014 – September 2015) Allianz Cornhill Information Services Pvt Ltd, Trivandrum PERSONAL INTERESTS Creative Writing Socializing • • • Approaches potential clients in UK by utilizing mailings and phone solicitation. Analyzed client goals and developed marketing strategies to improve the sales target. Building a network of industry contacts that leads to a pool of potential future policy holders. ACHIEVEMENTS&AWARDS Travelling Culinary • • Appreciation by Air India for handling an unforeseen incident on Board. Behavioral performer of the year in Allianz annual awards.