Safaa Choumane

safaa choumane Customer Service Representative | Data Entry Specialist | Translator Summary Versatile and detail-driven professional with strong communication, accuracy, and organizational skills. Experienced in customer service, data entry, and translation tasks, with the ability to manage information efficiently and deliver clear, high-quality results. Quick to adapt, reliable under pressure, and focused on providing excellent service and precise work in fast-paced, client-oriented environments. Professional Experience Customer Service Estemeran hospistals group Handled incoming and outgoing calls in a plastic and cosmetic surgery hospital call center, providing assistance to patients and potential clients. Managed appointment scheduling, responded to inquiries about procedures and services, and directed calls to the appropriate medical departments. Ensured clear, professional, and empathetic communication while maintaining confidentiality of patient information. Accurately recorded details and supported smooth coordination between patients and the hospital team in a fast-paced environment. 06/2021 – 02/2026 istanbul ,Turkey Data Entry Specialist self-employed Entered and updated data accurately into digital systems and spreadsheets. Organized and maintained records, verified information for accuracy, and used Microsoft Excel and Word for formatting and reporting. Worked independently while meeting deadlines and ensuring high attention to detail. 02/2019 – Present istanbul, Turkey Freelance Translator Self-employed Provided freelance translation services between Arabic, English, French, and Turkish. Translated written documents, emails, and audio content while ensuring accuracy, clarity, and correct meaning. Performed proofreading and editing to maintain grammatical correctness and natural flow. Converted spoken audio (voice recordings) into accurate written translations. Adapted content to different languages and cultures while meeting deadlines and delivering high-quality work independently. 06/2021 – Present istanbul,Turkey Education Bachelor Altinbas university Baccalaureate Ben belaamech high school 09/2022 – Present İstanbul, Turkey 09/2013 – 06/2017 Tindouf,Algeria Skills Customer service Handling customer inquiries (chat /​email /​phone) Problem solving and complaint resolution Professional communication with clients Providing product/​service information clearly Dealing with difficult customers calmly Active listening and empathy Working with CRM systems • • • • • • • Microsoft Word and Excel (document creation, data entry, spreadsheets) Creating and formatting documents in Microsoft Word Writing and editing reports, letters, and tables Data entry and spreadsheet management in Excel Formatting tables, lists, and layouts Basic Excel formulas and data organization Proofreading and document accuracy File conversion (Word to PDF/​ PDF to Word) • • • • • • • Data entry Fast and accurate typing Data entry and data updating in systems Microsoft Excel (data organization, basic formulas) Copying and formatting documents Data verification and error checking Database management and record keeping PDF to Word /​Excel conversion • • • • • • • Multilingual translation (Arabic, English, French, Turkish) Translation between Arabic, English, French, and Turkish Translating documents, emails, and written content Proofreading and grammar correction in multiple languages Maintaining meaning, tone, and context accuracy Cultural adaptation for natural translation Fast and accurate multilingual communication • • • • • • Communication skills (clear verbal and written communication) Clear and professional communication with clients Handling customer inquiries politely and effectively Active listening and understanding customer needs Written communication via email and chat Conflict resolution and problem-solving Working well in team environments Adapting communication style to different situations • • • • • • • Time management skills (organizing tasks and meeting deadlines) Prioritizing tasks effectively Meeting deadlines and working under pressure Organizing daily work schedules Managing multiple tasks at the same time Efficient use of working time Planning and task coordination • • • • • • Languages Arabic Fluent in spoken and written Arabic Strong communication skills in Arabic Able to write and edit formal Arabic texts • • • Turkish Able to communicate confidently in Turkish Can translate Turkish ↔ Arabic /​English /​French Good understanding of grammar and everyday/​ business communication Able to handle customer support or written tasks in Turkish • • • • English Able to communicate confidently in English Experience in written and verbal communication Able to handle customer support and translation tasks in English Good understanding of grammar and professional writing • • • • French Able to communicate fluently in spoken and written French Experience with translation (French ↔ Arabic /​English) Strong understanding of grammar and sentence structure Able to handle professional communication in French • • • •