Saeed Mujtaba

CUSTOMER SERVICE REPRESENTATIVE, HOTEL STAFF MEMBER, COPY WRITER, FREE LANCER AND DATA ENTRY CLERK Saeed Mujtaba OBJECTIVE Dedicated Hotel Staff Team Member with years of experience providing exceptional customer service, maintaining cleanliness, and ensuring guest satisfaction. Strong communication skills and ability to work efficiently in a fastpaced environment. Dedicated Hotel Staff Team Member with a proven track record of delivering exceptional customer service. Skilled in front desk operations, housekeeping, and assisting with guest needs. Committed to maintaining high standards. Dedicated hotel staff team member with strong customer service skills and a proven track record of providing exceptional guest experiences. Experienced in various hotel departments, including front desk, housekeeping, and food service. Highly experienced Hotel Staff Team Member with a strong background in customer service, housekeeping, and front desk operations. Skilled in multitasking, problem-solving, and delivering exceptional guest experiences. Professional Hotel Staff Team Member with five years of experience in housekeeping and guest services. Skilled in maintaining cleanliness, providing exceptional customer service, and ensuring guest satisfaction. Proven track record of teamwork and efficiency. Dedicated Hotel Staff Team Member with strong customer service skills and experience in maintaining cleanliness, providing efficient service, and ensuring guest satisfaction. Proficient in handling various tasks in a fastpaced environment. SKILLS Customer service Communication Time management Attention to detail Problem solving Teamwork Multi-tasking Initiative Cleaning skills Organization LANGUAGES Urdu | Native. Certificate in Urdu English | Advanced. Certificate in English Pashto | Native Hindi | Native Japanese | Elementary Punjabi | Native CONTACT INFORMATION EXPERIENCE CAR SALESMAN JAN 2022 - PRESENT HASHMI ENTERPRISE. IMIZUSHI, TOYAMA. Proficient in sales techniques and negotiation skills to close deals successfully. Exceptional customer service skills to cultivate strong relationships with clients. Skilled in product knowledge to effectively communicate vehicle features and benefits. Experienced in managing inventory and coordinating test drives for prospective buyers. Multi-tasking person. I'll always give attention to detail. I have industry awareness. I'm good in time management. I'm good in communication. I have interpersonal skills. I'm problem-solving person. I have hazard awareness. HOTEL STAFF MEMBER JAN 2018 - DEC 2020 KARACHI MARRIOTT HOTEL. KARACHI, SINDH. • Provided timely and friendly customer service to guests with professionalism and courtesy. • Demonstrated strong attention to detail when cleaning rooms and maintaining cleanliness. • Assisted with check-in and check-out processes efficiently. • Collaborated with team members to ensure smooth operations and exceptional guest satisfaction. Managed check-in and check-out process for hotel guests with efficiency and professionalism. Provided exceptional customer service by responding to guest inquiries and requests promptly. Collaborated with housekeeping and maintenance teams to ensure rooms were clean and well-maintained. Assisted with room service deliveries and ensuring food and beverage orders were accurate. Provided exceptional customer service to hotel guests, exceeding expectations and resolving issues promptly. Ensured cleanliness and organization of hotel rooms and public areas for optimal guest satisfaction. Collaborated with team members to achieve high standards in guest satisfaction and operational efficiency. Demonstrated adaptability in various roles such as front desk, housekeeping, and food service. Check-in/out guests efficiently, providing exceptional customer service. Maintain cleanliness and organization of lobby and guest rooms. Assist guests with inquiries, reservations, and providing recommendations for local attractions. Handle guest concerns professionally, ensuring a positive experience and resolution. CUSTOMER SERVICE 2017 - 2018 CHASE. KARACHI, SINDH. Managed customer inquiries, resolving issues efficiently and maintaining positive relationships. Trained new employees on customer service techniques and procedures. Collaborated with team to improve customer satisfaction and increase retention rates. Utilized CRM system to track customer interactions and provide solutions promptly. Managed high-volume inbound customer inquiries, resolving issues in a timely and professional manner. Demonstrated strong communication skills to provide exceptional customer service experiences. Utilized empathy and problem-solving skills to address customer concerns and exceed expectations. Effectively collaborated with cross-functional teams to optimize service delivery and drive customer satisfaction. Implemented customer satisfaction surveys and feedback collection to improve service quality. Resolved escalated customer complaints with empathy and professionalism. Collaborated with cross-functional teams to streamline processes and enhance overall customer experience. Managed high-volume phone and email inquiries to provide timely customer support. DATA ENTRY CLERK JAN 2021 - DEC 2022 IMTIAZ. KARACHI, SINDH. -Toyama, Imizushi - Aug 5, 2005 Pakistani Proficient in entering data accurately and efficiently with a high level of attention to detail. Skilled in using Microsoft Excel to organize and input large volumes of information. Experience coordinating and prioritizing data entry tasks to meet strict deadlines. Efficiently verifying and correcting data discrepancies to ensure data accuracy. Conducted accurate data entry for financial records using Excel and QuickBooks software. Maintained confidentiality and integrity of client information in compliance with company policies. Demonstrated proficiency in typing speed and accuracy, averaging 65 words per minute. Collaborated with team to ensure effective communication and workflow efficiency in data entry tasks. Managed large volumes of complex data accurately and efficiently. Utilized Microsoft Excel for data organization, manipulation, and analysis. Demonstrated strong attention to detail and ability to meet strict deadlines. Collaborated with team members to ensure data accuracy and completion. Proficient in Microsoft Excel for accurate data entry and analysis. Skilled in using databases to input, update, and manage information. Excellent attention to detail and ability to maintain data integrity. Strong organizational skills to prioritize and efficiently complete data entry tasks. Proficient in data entry software for accurate input of information. Efficiently maintain and update databases and spreadsheets. Detail-oriented with strong organizational skills to handle multiple tasks. Prioritize workload to meet deadlines and deliver quality results. EDUCATION SENIOR HIGH SCHOOL DEGREE THE CITY SCHOOL. PAKISTAN, KARACHI, SINDH. JAN 2018 - JAN 2022