Sadra Mwendwa Mwiti

Sandra Mwendwa Mwiti Nairobi, Kenya | - |- Profile Summary Detail-oriented professional with 3+ years of experience supporting remote teams, managing schedules, handling data, and providing client support. Adept at streamlining operations, maintaining confidential records, and ensuring top-tier communication. Proven ability to work independently in fast-paced, virtual environments with a focus on efficiency and accuracy. Core Competencies Calendar & Inbox Management, Client Communication & Support, Document Preparation & Editing, Meeting Coordination & Minute Taking, Data Entry & Record Keeping, Task Prioritization & Multitasking, Microsoft Office, Google Suite, Slack, Teams, Confidentiality & Discretion Professional Experience Operations Support | CloudFactory (Remote) Feb 2022 – Mar 2025 - Processed and organized sensitive business documents including receipts, invoices, and statements for data extraction. - Maintained clear communication with team leads and met daily quality benchmarks. - Used collaboration tools (Slack, email, task boards) to coordinate with global teams. - Supported document tracking and status reporting for ongoing projects. Customer Engagement Assistant | Adept Technologies (Remote) Apr 2021 – May 2022 - Provided prompt, courteous customer service support and resolved queries via email and chat. - Maintained accurate logs of interactions and followed up on pending issues. - Contributed to a smooth remote workflow by ensuring clear documentation and handovers. Client Support Agent | TIFA Research (Remote/Field) Nov 2020 – Mar 2021 - Conducted surveys and supported field operations for research initiatives. - Managed data collection tools and ensured accurate, real-time reporting. - Coordinated logistics and client-facing communication for research activities. Transcription Specialist | TranscribeMe (Remote) Nov 2019 – Jan 2022 - Transcribed audio recordings with a focus on clarity, grammar, and formatting. - Met tight deadlines and maintained high accuracy in fast-paced workflows. - Worked independently and communicated project updates as needed. Education B.A. in Sociology and Political Science Multimedia University of Kenya – Graduated Dec 2022 References 1. Kevin Okwaro – Team Captain, CloudFactory Kenya - |-2. Emmanuel Tellah – Quality Analyst, Adept Technologies - |-