Rafael Sammy D. Saddi
28 (A) Primerose Street Greenland Subdivision, Barangay San Juan,
Cainta Rizal.
E-mail:-Contact:-
Work Experience
Account Executive in Sky cable (April 2007- November 2007)
MIS/EDP staff in Enzi Corporation (February 2008-June 2008)
TSR/L2 Escalation Specialist/Transition Coach in Alorica Philippines
(0ctober 2009- March 2011)
TSR in Tech Mahindra (April 2011 –January 2012)
Others task: Acting TL, Taking escalated call, forwarding email escalation to the support team, assisting agents on the floor, cascading new updates and conducting live barges.
TSR in Teletech (January 2012 to July 2012)
Email support for ADSL and Wireless Internet connection (August 2012 to October 2013)
Email support for Domain email (November 2013 to September 2016)
Skills and Knowledge
Microsoft Office Application
Computer Programming (HTML)
Telephony
Networking
Adobe Photoshop
Educational Attainment
Tertiary:-
Jose Rizal University (JRU)
80 Shaw Blvd., Mandaluyong City
Bachelor of Science in Information Technology (BSIT)
Secondary: -
Guagua National College
St. Filomena Guagua Pampanga
Primary:-
San Pedro Palcarangan Elementary School
San Pedro Palcarangan Lubao Pampanga
Trainings Attended
• On the job training in Sky cable
IT & Telephony Department
PSE Building, East Tower, 33rd Floor
Ortigas Center, Pasig City
Personal Information
Date of Birth:November 3, 1985
Place of Birth:Pampanga
Age:28
Sex:Male
Civil Status:Married
Height:5’7”
Weight:150 lbs
Citizenship:Filipino
Religion:Catholic
Character Reference
Danilo Centeno
Operation Manager
33/F Wynsum corporate plaza
Ortigas Pasig City
Alorica Phillipines
Contact #:-
Marcus Pascual
Manager
33/F Wynsum corporate plaza
Ortigas Pasig City
Alorica Phillipines
Contact #:-
John Mario Isada
Team leader
9/F Amberbase Solutions Bldg.
Eastwood Libis Quzon City
Tech Mahindra
Contact #:-
