Sadaqat Khan
Qala e najaran, Hamid karzi International airport kabul-
Male
-
Afghan
Date of Birth:-
PROFESSIONAL SUMMARY:
Energetic Customer Service Representative with 3+ years of experience resolving complex
customer inquiries. Passionate about building strong customer relationships, driving brand loyalty,
and increasing customer engagement.
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option
solutions. Interface daily with internal partners in accounting, field services, new business,
operations and consumer affairs divisions
EDUCATION:
CIT (Certified Information Technology)
Kabul English Language Center
Khyber pukhtunkhuwa, Pakistan
Apr, 2014 to Oct, 2014
Syed Jamaluddeen High School
Feb, 2008 to Oct, 2012
Khyber pukhtunkhuwa, Pakistan
EXPERIENCE:
Sep-2020 - Currently working
Etisalat Afghanistan
Kabul , Afghanistan
Customer Service Representative
Entering customer and account data from source documents within time limits
Compiling, verifying accuracy and sorting information to prepare source data for computer
entry
Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
Inserting customer and account data by inputting text based and numerical information from
sourcing documents within time limits
Compiling, verify accuracy and sorting information according to priorities to prepare source
data for computer entry
Reviewing data for deficiencies or errors, correct any incompatibilities if possible and check
output
Research and obtain further information for incomplete documents
Applying data program techniques and procedures
Generating reports, storing completed work in designated locations and perform backup
operations
Scanning documents and printing files, when needed
CREATED BY: JOBS.AF
1/5
Keeping information confidential
Responding to queries for information and access relevant files
Complying with data integrity and security policies
Ensuring proper use of office equipment and address any malfunctions
Jun-2020 to Sep-2020
Nangarhar COVID-19 Hospital
Nangarhar , Afghanistan
Data Entry Clerk
Entering customer and account data from source documents within time limits
Compiling, verifying accuracy and sorting information to prepare source data for computer
entry
Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
Inserting customer and account data by inputting text based and numerical information from
sourcing documents within time limits
Compiling, verify accuracy and sorting information according to priorities to prepare source
data for computer entry
Reviewing data for deficiencies or errors, correct any incompatibilities if possible and check
output
Research and obtain further information for incomplete documents
Applying data program techniques and procedures
Generating reports, storing completed work in designated locations and perform backup
operations
Scanning documents and printing files, when needed
Keeping information confidential
Responding to queries for information and access relevant files
Complying with data integrity and security policies
Ensuring proper use of office equipment and address any malfunctions
Sep-2018 to Jun-2020
Habib Medical Center
Kabul , Afghanistan
Front Desk Receptionist
Greet and welcome guests as soon as they arrive at the office.
Direct visitors to the appropriate person and office.
Answer, screen and forward incoming phone calls.
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g.
pens, forms and brochures).
Provide basic and accurate information in-person and via phone/email.
Receive, sort and distribute daily mail deliveries.
Maintaining office security by following safety procedures and controlling access via the
reception desk (monitor logbook, issue visitor badges).
Order front office supplies and keep inventory of stock.
Update calendars and schedule meetings.
Arrange travel and accommodations, and prepare vouchers.
Keep updated records of office expenses and costs.
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
Operating printer, plotter, convert data from one format to another.
Removes faulty materials and notifies supervisor of error of machine stoppage.
Analyzing and resolves hardware, software problems.
Operating the computer efficiently to ensure production, packaging and delivery of regular,
and special reports. Includes operation of printers, tape drives and disk drives.
Contacting vendors to research new products and pricing and coordinates delivery and
installation of software, hardware, and network components.
CREATED BY: JOBS.AF
2/5
Maintaining inventory level of computer supplies.
Training of student and casual employees.
Performing file application and system recovery.
Jul-2015 to Sep-2018
Jalalabad Medical Complex (JMC)
Nangarhar , Afghanistan
Front Desk Receptionist
Greet and welcome guests as soon as they arrive at the office.
Direct visitors to the appropriate person and office.
Answer, screen and forward incoming phone calls.
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g.
pens, forms and brochures).
Provide basic and accurate information in-person and via phone/email.
Receive, sort and distribute daily mail deliveries.
Maintaining office security by following safety procedures and controlling access via the
reception desk (monitor logbook, issue visitor badges).
Order front office supplies and keep inventory of stock.
Update calendars and schedule meetings.
Arrange travel and accommodations, and prepare vouchers.
Keep updated records of office expenses and costs.
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
Operating printer, plotter, convert data from one format to another.
Removes faulty materials and notifies supervisor of error of machine stoppage.
Analyzing and resolves hardware, software problems.
Operating the computer efficiently to ensure production, packaging and delivery of regular,
and special reports. Includes operation of printers, tape drives and disk drives.
Contacting vendors to research new products and pricing and coordinates delivery and
installation of software, hardware, and network components.
Maintaining inventory level of computer supplies.
Training of student and casual employees.
Performing file application and system recovery.
Feb-2013 to Jun-2015
HM Traders
Khyber pukhtunkhuwa , Pakistan
Sales agent
Present, promote and sell products/services using solid arguments to existing and prospective
customers.
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
Establish, develop and maintain positive business and customer relationships.
Reach out to customer leads through cold calling.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Achieve agreed upon sales targets and outcomes within schedule.
Coordinate sales effort with team members.
Analyze the territory/market’s potential, track sales and status reports.
Supply management with reports on customer needs, problems, interests, competitive
activities, and potential for new products and services.
SKILLS:
Adaptability
Problem solving
CREATED BY: JOBS.AF
3/5
Advanced
Advanced
Communication
Proficient
Leadership
Advanced
Teamwork
Proficient
Time management
Advanced
Creativity
Advanced
Project Management
Advanced
Writing
Proficient
Interpersonal communication
Proficient
Collaboration
Advanced
Customer Service
Proficient
Critical thinking
Advanced
Decision Making
Proficient
Empathy
Advanced
Data Analysis
Advanced
Marketing
Advanced
Public Relations
Proficient
Conflict resolution
Advanced
Computer Literacy
Proficient
Soft skills
Proficient
ADDITIONAL INFORMATION:
Languages:
Pashto (Native)
Persian (Excellent)
Urdu (Excellent)
Hindi (Excellent)
English (Excellent)
Punjabi (Good)
References:
Dr Ayoub Khan
CEO - Habib Medical Center
Rafiullah Roohani
Finance Admin - Etisalat Afghanistan
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CREATED BY: JOBS.AF
4/5
CREATED BY: JOBS.AF
5/5
