Sadaf
Nasseri
-(HND-/(USA)-
La Ceiba, Atlantida 31101
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Skills
Sensitive material handling
Transporting files
Records management systems
Sales plan implementation
Meeting planning
Microsoft
Technologically savvy
Detailed meeting minutes
Appointment scheduling
Schedule management
Organization and efficiency
Self-starter
Experience
Front Desk/Customer Service/Cashier
(Rockingham Country Club) 05/28/2024
. Manage Customer attention/ Scheduling Tea Times/Sales
.Golf Management/Sales/Cart Management
.Maintain an Organized office Environment and great Customer Service.
Assistant Supervisor | 06/2023 to Current
Jamrock Restaurant – NY
Managed and updated physical and digital client account information to keep records accurate and current.
Promoted client satisfaction by working with operational teams in the proper resolution of service issues.
Kitchen Experience
Food Protection Exam-Health Academy at- (FPC number:-OL
Date issued: 07/23
Client Service Specialist | 05/2022
Collective Solutions - La Ceiba, Atlantida
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Managed and updated physical and digital client account information to keep records accurate and current.
Responded within established timeframes to address customer concerns and inquiries by phone or email.
Promoted client satisfaction by working with operational teams in proper resolution of service issues.
Documented customer correspondence in CRM to track requests, problems and solutions.
Administrative Assistant | 01/2016 to 06/2018
Family Business - Honduras, La Ceiba
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Provided secretarial and office management support while building cooperative working relationships.
Coordinated appointments, meetings and conferences.
Customer Service Representative | 05/2014 to 01/2016
Km2 solutions - SPS, Honduras
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Administrative Assistant | 07/2013 to 04/2014
Mucipal Office - Roatan, Bay Islands
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Directed customer communication to appropriate department personnel.
Provided secretarial and office management support while building cooperative working relationships.
Scheduled appointments, meetings and events for management staff.
Primary School Teacher | 08/2012 to 06/2013
Technological Bilingual School - Roatan, Bay Islands
Promoted language development skills through reading and storytelling.
Communicated regularly with parents about daily activities and behaviors.
Created interactive classroom atmosphere to maintain student interest and facilitate learning.
Engaged with children individually to meet emotional and physical needs.
Administered and graded tests to measure student performance and identify areas of concern.
Sales Executive | 07/2011 to 03/2012
La curacao - Roatan, Bay Island
Gauged client and customer interests and needs with surveys and networking techniques.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
Stayed up to date on company products and services to support sales objectives.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
Primary School Teacher | 08/2010 to 05/2011
Discovery Bay - Roatan , Bay Islands
Created interactive classroom atmosphere to maintain student interest and facilitate learning.
Maintained accurate and complete student records, preparing frequent reports on children and classroom activities for parent distribution.
Administered and graded tests to measure student performance and identify areas of concern.
Conducted parent-teacher conferences to discuss development and improvement of children.
Created and adapted lessons to fit children's needs and learning styles.
Primary School Teacher | 08/2007 to 04/2010
Escuela Bilingue Honduras - Comayagua, Honduras
Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
Oversaw class field trips to keep students safe and educate about related topics.
Referred to district standards to plan lessons and prepare students to take standardized assessments.
Partnered with parents to maintain open communication, advise on available resources and build parental abilities necessary for student support.
Explored foundational learning concepts with students through hands-on activities, videos and class discussions.
Education and Training
UPNFM - Comayagua
Associate Degree Early Education
Education, 05/2010
Accomplishments
Student-Centered Curriculum Planning - Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year.
Team Building and Leadership - Created collaborative classroom experience throughout the school year.
Education Strategies - Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition and memory.
Lesson Planning: - Introduced new learning methods to ensure total comprehension for all students.Developed new learning center for reading assistance.
References
References Ms. Ingrid ( Director) Escuela Bilingue Honduras. ( Comayagua)- Ms. Elly Flietcher ( Director). Discovery Bay. (Roatan)-
