SACHIN RAIKAR
Oculist
Bangalore, Karnataka--
Experienced, resourceful, and effective retail manager with proven proficiency in dispensing optical frames and
lenses. Creative merchandiser with expert ability to combine innovative display techniques, visual standards
and business drivers to achieve optimal retail success. Top selling eyewear consultant who regularly exceeds
client's expectations by building relationships and attention to detail.
WORK EXPERIENCE
Eyewear Consultant
Phiroze.M.Dastoor & Co – Mumbai (India
May 1995 to July 2014
Eyewear Consultant
Titan Eye plus – Mumbai (India)
November 2014 to April 2018
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Delivers extraordinary experience to each and every patient. Provides patients with a complete understanding of our
customized recommendations for products and services.
Develops own clientele from providing outstanding service and obtaining referrals.
Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise.
Escalates any issues with the Store Manager, as necessary.
Retrieves patient charts and electronic health records.
Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient
needs and facial measurements.
Educates patients on proper eyeglass and contact lens care.
Collect eye and face measurements to ensure proper fit.
Interprets prescriptions written by optometrist and ophthalmologist.
Creates work orders for lab technicians, specifying information on lenses needed.
Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays
occur. Notifies patient when orders arrive from lab/manufacturer
Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and
repairs.
Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order
status.
Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents.
Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and break-room, maintaining overall
cleanliness and visual appeal of the store.
Restocks retail boards with new merchandise.
Understands product issues and analyzes any problems. Thoroughly and accurately answers patients’ questions regarding
insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
Collaborates with technicians, front desk associates, Managers, and Optometrist.
Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.
EDUCATION
A.I.S.S.E.
Rajkumar College Rajkot - Rajkot, Gujarat
1973 to 1984
SKILLS
Dispensing
Trouble Shooting
Point of Sale (POS) Systems
Sales Operations
Inventory Management
Customer Relationship Management (CRM)
Teamwork
ONLINE PROFILE
https://www.linkedin.com/in/sachinr1966
