I have 9 years of experience as a technical support engineer and have knowledge of data entry operators also.
· Experience with Microsoft Active Directory administration
· Experience with Citrix administration
· Managing escalation, calls, and mail on daily basis.
· Preparing monthly MIS and managing monthly Raw data, daily reports with monthly dashboard
· NAS & SAN storage management with a focus on NetApp, EMC and Pure storage
· Experience with G-Suite administration and setting up SSO with G-Suite
· Experience with installation/patching of operating systems, application software
· Server backups and data recovery tools and technologies (NetBackup)
· Good verbal and written communication skills, must be able to interact within the team and other technical groups