SACHIKO AGAWIN
VIRTUAL ASSISTANT
CUSTOMER SUPPORT SPECIALIST
PERSONAL
PROFILE
Extremely motivated to
constantly develop my skills
and grow professionally. I am
confident in my ability to
come up with interesting
ideas for unforgettable and
insightful customer service
experience.
CONTACT
SKILLS
Exceptional communication skills
Successful working in a team environment, as well as
independently
The ability to work under pressure and multi-task
The ability to follow instructions and deliver quality results
WORK EXPERIENCE
Freshpair.com, Customer Service Representative
OCT 2016 - PRESENT
Quezon City, Manila,
Philippines 1109-om
-
EDUCATION
World Citi Colleges
BS Radiologic Technology
Filipino Virtual Assistance
Academy
Strong product knowledge of intimate apparel
Order placement walk through
Experienced in Shopify Handling
Knowledgeable in ticketing system such as Zendesk
Answering clients queries through live phone calls and
email
Order Tracking
Maintains required KPIs
Sitel (BPO), Technical Support Specialist
JULY 2015 - JULY 2016
Basic and Advanced Trouble Shooting of Mobile Phones
and Accessories
Knowledgeable in phone applications and settings
Handled escalation calls (Tier 2)
Initiating Returns for repair/refurbishment
Creating Incident Reports
Great Friendship is Great Service; Great Service is Great Business
