Customer Service & Sales Specialist with 5+ years of experience in B2B/B2C sales, CRM management, and multi-channel support. Skilled in lead generation, customer retention, and problem resolution, with expertise in HubSpot, Zendesk, Salesforce, and Asana. Proven track record of enhancing customer satisfaction, streamlining processes, and driving revenue growth. Strong communication, collaboration, and tech-savvy skills to deliver top-tier service. Passionate about building relationships, optimizing customer experiences, and contributing to business success. Open to networking and new opportunities.