SES
SABRINA STARR
SR. STRATEGIC CLIENT
SUCCESS & ONBOARDING
MANAGER
PROFESSIONAL SUMMARY
I’m a customer-obsessed strategist with over a decade of experience driving
retention, revenue, and results across SaaS, eCommerce, and service industries. I’ve
managed portfolios valued at over $4 million, led DE&I initiatives that created real
impact, and built scalable processes that support both clients and internal teams. I
thrive in ambiguity, connecting data with instinct and strategy with execution. I
keep clients engaged, churn under control, and outcomes measurable.
TECHNICAL SKILLS
Salesforce | Gainsight | ChurnZero |
Pendo | Monday.com | JIRA | Zendesk
| Microsoft Office Suite | Google
Workspace | ClickUp | Calendly |
Gong | API Automation | SEO | SSO |
HRIS Systems
ACHIEVEMENTS
Increased client retention rates
by 20% through proactiveengagement and customized
onboarding strategies
Led DE&I initiatives, resulting
in enhanced employee
engagement and a 15%
improvement in client
satisfaction scores.
Spearheaded marketing
campaigns that contributed to a
25% boost in lead generation
and a 30% increase in web
traffic.
PROFESSIONAL EXPERIENCE
Absorb LMS
-
Elite Success Manager
Managed a client portfolio valued at $2M, overseeing 60+
enterprise accounts.
Drove client retention by optimizing onboarding, adoption,
expansion, and renewal strategies.
Utilized data analytics to demonstrate ROI, aligning LMS
features with client objectives.
Designed and facilitated customized product training
sessions, identifying and mitigating risks to reduce churn.
Collaborated with Account Management to identify upsell
opportunities, contributing to revenue growth.
Led cross-functional projects, ensuring seamless execution
and stakeholder alignment.
Spearheaded DE&I initiatives, fostering organizational
change and improving client engagement.
Lead Forensics
EDUCATION
-
Client Success Manager
Arizona State University
Bachelor’s
Developed targeted marketing campaigns, increasing lead
generation by 25%.
Implemented SEO strategies, boosting website traffic by
30% and enhancing online visibility.
Partnered with sales teams to create compelling collateral,
presentations, and promotional materials.
Zumper
Business Development
(In Progress)
GPA: 3.90
-
LET’S CONNECT
Client Project Manager
Streamlined product implementation, assisting CSMs with
technical onboarding and service ticket resolution.
Managed high-volume cancellations, ensuring data
accuracy in Salesforce.
Conducted quality assurance audits to improve onboarding
efficiency and maintain operational excellence.
Delivered data-driven insights and performance analytics
during quarterly business reviews (QBRs).
Yelp
--Phoenix AZ / REMOTE
https://www.linkedin.com/in/sabrinastarr
CORE COMPETENCIES
-
Restaurant Client Partner
Managed a portfolio of restaurant clients, delivering
customized digital marketing solutions.
Optimized campaigns using Yelp’s advertising tools and
data analytics, driving revenue growth.
Provided strategic consultation during the COVID-19
pandemic, facilitating digital transitions for clients.
Developed crisis management plans, ensuring business
continuity and visibility during economic downturns.
Achieved consistent performance benchmarks, exceeding
individual and team KPIs.
Customer Success Manager
Orchestrated strategic account management, ensuring
sustained account health and revenue growth.
Provided comprehensive seller account support, optimizing
deal setup, client reporting, and regular business reviews.
Identified and mitigated account risks through data-driven
insights and campaign enhancements.
Delivered proactive, solution-oriented client support to
enhance customer lifetime value and overall satisfaction.
Customer Success & Retention:
Onboarding, Training, Strategic
Account Management
SaaS & CRM Tools: Salesforce,
Gainsight, ChurnZero, Pendo,
Monday.com, JIRA, Zendesk
Project Management: Agile
Methodologies, JIRA, ClickUp,
Cross-Functional Team Leadership
Analytics & Reporting: Data-Driven
Decision-Making, Performance
Dashboards, ROI Analysis
Technology Integration: API
Automation, SSO, HRIS, Ecommerce, SEO Strategies
Marketing & Revenue Growth:
B2B/B2C Engagement, Lead
Generation, Digital Advertising
Diversity, Equity & Inclusion (DE&I):
Organizational Change
Management, Employee Advocacy
Chuck Lane
VP, Learning & Development
BluSky Restoration Contractors-To whom it may concern, I have had the pleasure of working with Sabrina (Leah
Weber) for several years at BluSky where she served as our CSM for Absorb LMS.
During this time, I have been consistently impressed by her dedication, skills, and
positive attitude. Leah was always extremely helpful to me and my team, often
going above and beyond what I have experienced as standard service for a CSM.
She took time to train, solve problems, and on many occasions, was a massive
advocate for our needs as clients. She has always been friendly and solutions
oriented, receiving high praise from my entire team. I am confident that Leah will
bring the same level of excellence and enthusiasm to any of her future endeavors.
She has my strong recommendation. Please feel free to contact me at the email
listed above if you require any further information. Thank you for considering Leah
for this opportunity. I am certain she will be a tremendous asset to your team.
Warm regards,
Chuck Lane
To whom it may concern:
I had the pleasure of working with Leah (Sabrina) at Lead Forensics for 6 months. As a quick study, Leah
mastered the role of Customer Success Manager and showcased an impressive skillset ideal for optimal
performance in this position. It was evident her previous experience laid the groundwork for her to
excel, and she was able to readily layer on new techniques that she adopted through coaching and
training.
Where Leah truly separated herself from the pack was her ability to proactively identify churn risk and
mitigate the loss of tenured accounts. Direct and confident, Leah never shied away from the tough
conversations and emerged as our team’s churn prevention expert. What impressed me the most was
how savvy and strategic she was with regard to moving around her account base of 120. In
implementing the tools and reporting at her disposal, she never let things slip through the cracks and
ultimately maximized her activity through data manipulation and persistence in providing value to her
customers; this goal of providing value was kept at the forefront of all her efforts and interactions.
My favorite contributions from Leah include how creatively she was able to think outside-the-box for
alternative solutions and challenge the status quo. She would often take it upon herself to share
templates with the team that she developed herself, that they could then weave into various outreach
campaigns. More than that, Leah embodied our company values, was the ultimate team player and
collaborator, and frankly, is downright hilarious. She brought us so many laughs and made us feel a
sense of heightened camaraderie.
The only regretful and unfortunate part was that her tenure was cut short due solely to budgetary cuts. I
have no doubt Leah will make an excellent addition to any team and will be an immeasurable asset to
any Customer Success or similar function. My advice for any hiring manager would be to scoop her up
before someone else does! I truly hope our paths cross again and I am eager to watch Leah continue to
soar in her career.
Please feel free to contact me directly if you have any questions.
Warmly,
Jenna
Jenna Evans
Team Lead, Customer Success
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