Sabrina Simpson

As a Virtual Assistant, I am able to perform various administrative tasks, including answering emails, scheduling meetings, and making travel arrangements. I have a strong Internet connection along with experience using communication tools like Skype.

Ultimately, I am able to handle administrative projects and deliver high-quality work under minimum supervision.

Please see below a short list of my skills and qualifications as a Virtual Assistant.

Proven experience as a Virtual Assistant for over 4 years.

Familiarities with current technologies, like desktop sharing, cloud services, and VoIP.

Experience with word-processing software and spreadsheets (e.g. MS Office).

Knowledge of online calendars and scheduling (e.g. Google Calendar).

Excellent phone, email, and instant messaging communication skills.

Excellent time management skills.

Solid organizational skills.

As a Customer Service Specialist, I am responsible for handling questions, comments, and complaints regarding a particular business. My ultimate goal is to provide positive customer experiences by enhancing relationships between customers and the company. I have over 8 years of experience as a Customer Service Specialist.

My Previous responsibilities are listed below

Respond to customer queries in a timely and accurate way, via phone, email, or chat.

Identify customer needs and help customers use specific features.

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

Update internal databases with information about technical issues and useful discussions with customers.

Monitor customer complaints on social media and reach out to provide assistance.

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities.

Follow up with customers to ensure their technical issues are resolved.

Gather customer feedback and share it with our Product, Sales, and Marketing teams

Assist in training junior Customer Support Representatives.