Sabrina Lopez Schuler

SABRINA LOPEZ-SCHULER- ENG-SP TRANSLATOR ADMINISTRATOR CUSTOMER SERVICE +1 - ADMINISTRATIVE / CUSTOMER SERVICE Remote Freelancer Upwork.com| June 2021-Present Contract for 1099 gigs on Upwork.com. Contracts are short and long term projects for translation, admin duties, ghost writing, and more. Diligently submit job applications to line up work and secure a consistent pay cycle for myself. Schedule my own workhours to complete all active projects in timely fashion and set aside time to interview for potential clients. Work completion depends entirely on discipline, time management, and consistency. I negotiate compensation and project milestones before contract signing. I keep an open line of communication with my clients during the completion process and send updates or answer questions as needed. Completed projects meet and exceed agreed upon standards. Mental Health Receptionist & Administrative Assistant Neurofeedback Colorado Springs | Dec 2020 - June 2021 Controlled schedule for 9 providers, carefully selected the provider for new clients through a mental health questionnaire. Created an SOP and flow chart for new client on board process. Drafted complete reception trainee handbook. Created company archives, and scanned physical documents into the archive for safe keeping. Communicated with providers on a daily basis about their schedule. Explained and enforced tardiness policy and COVID-19 policies on providers and clients. Verified health insurances, submitted procedure claims through insurance website portals, kept organized records of patient information in a database. Requested Referrals on patients behalf. Secured payments and credit card information for copay's. Helped providers find information regarding their license or insurance contracts as needed. Trained two mental health interns to use Theranest scheduling and database/how to maintain an organized schedule and onboard questionnaire. Maintained business casual appearance, and relationships with clients. Listened to client complaints and addressed concerns professionally, and solved them efficiently. Returned client voicemails, text messages, and emails within 24-48 hours. Made sure clients were not in a mental health crisis upon appointment cancellations. Did my best to be a safe place for clients in severe mental health conditions, and guided them through their care as smoothly as possible. Remote Client Service & Help Line RCA Health Solutions | (Remote) March 2019 - Dec 2020 Customer support agent for company selling cancer detecting, DNA-test kits. Focused on the senior and geriatric community. Called 75-100 clients per day to confirm: name, address, telephone number. This information was securely stored on companies G-suite spreadsheets. Answered questions and gave test kit directions as needed. Tracked missing and delivered packages, and notified customers on their delivered packages via phone. All conversations were tracked and notated on the spreadsheet, so managers could keep track of confirmed, pending and missing deliveries. Sold kit benefits to customers on the fence about their purchase, thus securing payment. Spoke with superiors on a daily basis to share new sales methods, and worked on adding them to the company script. Recorded mock phone calls for training purposes. Reported any disconnected numbers, negligent customers, and those with strong refusal. Worked remotely and at my own pace. No set of clients to speak to per-day, but aimed to get through as much of the list done as possible. Extreme patience with senior customers, and carefully listened to all inquiries. Receptionist and Dental Assitant Image Dental Care, LLC | Jan 2017 - Mar 2019 Verified patient insurance and eligibility prior to their appointment. Submitted insurance claims for each patient and reviewed claim status with insurance agencies such as DentaQuest, Scion Dental, and Delta Dental Provided patients with in-depth information on dental procedures, treatment plans, and collected copayment. Kept patient files up to date per each visit. Coordinated appointments for patients in an organized manner for the dentist Worked chair side assisting the Dentist with routine cleaning and other various procedures such as: ability to expose X-Rays, taking dental impressions and emotionally reassuring patients through their procedures upon request. Ascertained that each room was cleaned and thoroughly sanitized after use. Sterilized and properly stored dental instruments Skills Organization Data Entry Attention to Detail Prioritization Customer Service Communication Dependability Consistency Time Management Sound Judgement Programs Google Suites Microsoft Office and Teams PDF Gmail Outlook Proton Mail Theranest Open Dental Mitel Phone.com Google Voice Windows Upwork.com LINGUIST EXPERIENCE Translation Contractor Managua, Nicaragua May 2010 to Jan 2017 Provided translation services to International Humanitarian Aid agencies and non-profits, to bolster connections with investors, local communities receiving support, and directors. These connections helped flourish the culture and morale of the organizations, as well as secure investments for construction or educational projects. Used acute awareness of factors such as religion, economic status, and race. Studied English and Spanish. Learned about American culture, and state sub-cultures. Learned about Nicaraguan culture and their customs. Assessed and refined personal body language styles to best reflect the message being interpreted, according to setting and context. Partnered with other linguists and collaborated with each other during each contract. Trained junior translators by guiding and critiquing the quality of their translations, body language, confidence, tonality and verbal clarity. Studied and considered non-verbal cues like eye contact, facial expressions, gestures, posture, and body language, into my translations. This secured the intent, or sentiment of the speaker. Translated step-by-step directions for labor projects, which secured on-time completion. Personal Injury Intake & Website Article Translator (REMOTE) Turley Law Firm June 2019 - Nov 2020 Virtually translated intake appointments between lawyer and prospective clients. Performed each session via conference call, in a setting without distractions or other noises. Closely listened to lawyers questions and matched his tone and legal verbiage exactly. Actively listened for client response. Only participated as a translator and not on the basis of any biases, or personal feelings. Did not store any of the clients personal information, and did not share any information discussed. Written Articles Translated website articles to Spanish to increase interaction with target audience. Used tools like Microsoft Word, or Google Office to write these translations. Used legal documents, such as the State of California's Wage Order 5, to directly quote translated state regulations. Submitted to employer via email, and employer uploaded to his website. Skills Cross Cultural Analysis Research Listening Public Speaking Timeliness Tonality Advanced Language Knowledge Excellent Writing Translation Review Training Adaptability Curiosity Programs Google Translate Grammarly Microsoft Word Google Suites IMessage Upwork.com ADDITIONAL WORK EXPERIENCE Community Engagement Consultant La Finca Restaurante Nicaragua June 2016 - Nov. 2016 Matured restaurant personality on Facebook & Instagram. Ran promotional ads on Facebook. Analyzed customer engagement statistics to grow rapport with customers. 70% increase in following & engagement within first 4 months. Photographed the restaurant and staff members and edited the photographs Social MEdia Director (hybrid) Meagher's Saloon Myers Flat, CA Oct. 2019 - Mar 2020 Coordinated re-brand ideation, execution plan and execution. Created a strict schedule for promotional posters for weekly, in house events. Photographed bar according to brand definition and targeted audience. IG: @meaghersaloon Skills Brand Voice Understanding Social Media Platforms Marketing Strategies Problem Solving Storytelling Public Relations Trend Awareness Deciphering Analytics Time Management Photography Programs Google Suites Gmail Facebook Facebook Analytics Instagram Instagram Analytics Canva VSCO Excel