Sabrina Bagoje

SABRINA BAGOJE USA & Serbia • - (US) •- Obejective To grow with progressive organizations that will utilize my strong technical, communication and organizational abilities. Extensive experience with Bug Testing, Start-ups, Technical Support, Knowledge Base, Customer Service, Product Management, Administrative Support, Financial and Logistics. Let me help you be more efficient. Work experience 2019 - Present Virtual & Technical Assistant Services Self/Outrageous Marketers Alliance Shopify Administration with Oberlo and AliExpress Membership Portal Management - Kartra/Infusionsoft Support and Facebook PDF Splitting, Email Setup, Database Management, Tags, Invoices & Automations Zapier Integrations/Setup 2016 - Present Product Owner/Customer Service Manager/Account Management Referrizer LLC Support customers in use of system and training, retention, accounting, & On-boarding. Setup of entire accounts and supporting material for use. Utilization of programs including MS Office, Photoshop, Canva, Screencast, vtiger, Zoho desk, JIRA, Zoom & GTM. Comfortable with many CRM's and a nack for learning new software. Many duties associated with maintaining a startup, working remotely, bug reporting, high communication, instructing the team how to use new releases, and strong multi-tasking. Progressive growth and movement through the company. Currently holding the role of Product Owner and story writing with Agile Framework. 2007 - 2015 Lead Customer Service Representative Bank of the West Performed general office duties and customer service. Assisted in training of new hires and implementation of new systems among staff. Utilization of programs including SAP, Touchpoint CRM, Crystal, and MS Office in daily duties. Supervision of teller line. 2005 - 2007 Logistics Coordinator/Office Manager/Customer Service Idaho Frank Associates, Inc & Tennis Express Maintained a smoothly running office while keeping up with all other assignments. Arranged freight of product around the world including but not limited to all documentation. Invoicing of all product sold to companies. Kept onsite tennis store organized and listed products for sale online. 2002 - 2004 Administrative Assistant/Activation Manager/Customer Service Get Wireless Support of all office duties and accounting tasks. Activation of all phones sold from single units to corporate accounts. Arranged shipping, repair orders and return authorizations. 1999 - 2004 Administrative Assistant/Technical Support/Customer Service Adecco Staffing Agency Always varied assignments mainly in office and technical support. Technical support 1-year assignment in digital phone service. Online Banking and pop money support Adjusted to using many different systems and CRM programs. 1994 - 1998 Head Clerk T&J Feed, Farm and Pet Supply All aspects of maintaining a successfully running store. Management of inventory, ordering, stocking and sales. This is where I got my start in customer service. Education 1994 - 1998 Diploma Prospects High School Concentration: computer applications, accounting and business 3.19 GPA Skills Quick Facts Over 20 years Customer Service. Strong technical aptitude. Always thrilled to learn new things. Dabble in programming courses, to increase knowledge. Called Sherlock many times as I can figure out what causes errors and the resolutions! Certified in Agile/Scrum