Sabrina Andrada

Sabrina Andrada #246 Gladiola Subdv., Upper Q.M. Baguio City, Benguet--OBJECTIVE “To build a long-term career with a company, where I can grow professionally and personally while learning new things as I use my garnered skills in the best way possible while pursuing the company’s goal along with mine in the process.” SKILLS Excellent Oral & Written Communication skills Focused, Driven, and Self Motivated Basic Technical Support Good computer skills Patient, Adaptable, and Flexible Always willing to learn and improve Independent and Reliable Problem Solver Hard-working and Diligent Proficient in Adobe Illustrator Excellent Customer Service Skills Proficient with Word, Excel Basic Photo Editing Data Entry and Web Research EXPERIENCE Social Media Manager (Part-Time) March 2021 - August 2021 ● Managed and responded to Emails and Messages. ● Scheduled posts ● Photographed, Edited and Uploaded Pictures to Instagram ● Conducted meetings for marketing strategies and social media content to drive engagement and promote online brand awareness. Freelance Virtual Assistant June 2019 - February 2020 ● Managed and responded to Emails and Messages. ● Some video transcribing. ● Manage and edit customer and employee contact lists. ● Create and edit spreadsheets. ● Update Social Media posts ● Joined monthly webinars and took down notes for future references. Alorica, Quezon City - Customer Service Representative March 2018 - August 2018 Answering various inquiries from customers on a daily basis about random questions regarding products, services, discounts, and promos. Resolving product or service problems by clarifying the customer's complaint. Determining the cause of the problem. Making sure no fraudulent activity was going on in their account. Conducting basic technical support and troubleshooting when needed for better time management. Selecting and explaining the best solution to solve the problem Expediting correction or adjustments to their Bills and complaints when needed. Following up with the customer regarding previous requests or issues to ensure resolution was correct and effective making sure the customer was properly taken care of and was not interrupted with work or any important duties. Ridgeview Academy, Baguio City - Trainer April 2017 - November 2017 Trained aspiring call center applicants the basics in English. Helping them improve their skills in English enhancing their listening, speaking, reading, and writing skills all while utilizing brainstorming activities, and maintaining focus towards self-expression, in addition to improving grammar and expanding their basic knowledge in English. Encouraging each of the trainees to participate in each activity to ensure their growth. Developed teaching and training materials, such as handouts, study materials, and tests. Assess trainees' progress throughout the training period. Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students. Ridgeview Academy, Baguio City - H.R. Specialist January 2017 - April 2017 Recruiting, screening, and listening in on other interviews of the partnered company looking for possible prospects. Giving progress reports to the management about prospects. Making phone calls and sending out messages to broaden prospects. Interviewing applicants about their experience, education, and skills, getting to know the applicant better to see if they will be willing to join the training after failing to pass the 2-3 levels of interviews with our partnered company. Advising applicants about the training we have prepared for them while we ensure a higher chance of getting employed once they pass and complete training. Sitel, Baguio City - Customer Service Representative July 2016 - December 2016 Answering various inquiries from random customers daily. Resolving problems by clarifying the customer's complaint. Determining the cause of the problem. Making sure no fraudulent activity was going on in their account. Selecting and explaining the best solution to solve the problem. Expediting correction or adjustments to their Bills and complaints when needed. Following up with the customer regarding previous requests or issues to ensure resolution was correct and effective making sure the customer was properly taken care of and was not interrupted with work or any important duties. Personal Tutor, Baguio City June 2014 - July 2016 Provide private instruction to individuals to improve their skills in English helping them enhance their listening, speaking, reading, and writing skills all while utilizing brainstorming activities, and maintaining focus towards self-expression, in addition to improving grammar and basic knowledge in English. Prepared lessons, activities, tests, and assignments according to the needs of the student. Correcting and evaluating their progress through written reports. Providing feedback to students using positive reinforcement techniques to encourage, motivate, and build confidence in students. EDUCATION University of Baguio, Baguio City - Bachelor of Science in Tourism (Undergraduate) June 2013 - September 2014 A four-year degree program for people who want to have a career in the Tourism and Event Management industry. This course leads to expertise in the management of tour-operating agencies, as well as other jobs in the tourism and hospitality sector. The curriculum also includes operational competencies, event management classes, investment, and market study. ACTIVITIES AND VOLUNTEER WORK Model Manager and Trainer August 2015 - August 2019 ● Took charge of coordinating and directing Locations for, fashion shows, photoshoots, and Meetings ● Help models find self-confidence and make them feel more comfortable in their skin. Sunday school Teacher April 2013 - July 2016 ● Teaching kids how to memorize Bible Verses while keeping them entertained and focused, using Stories and Fables, Songs, and Rhymes. ●Making sure they have a fun and entertaining environment while exercising their mind and body through games and allowing their creativity to flow through arts and crafts. REFERENCES Nurbert Turno - Ash Rivera - Silverio Delacruz -