Sabrina Aldayturriaga

SABRINA ALDAYTURRIAGA Professional profile I am a self-employed, selfmotivated, and resourceful worker with the ability to work in a team. Capable of taking on leadership roles, with a strong focus on results, without neglecting the team members and their value throughout the task's development. Contact info Skills Google Docs Leadership Excel Communication skills, both verbal and written Microsoft Office Work experience Team Leader, ChatCenter AGU 2023 - JAN 2024 Customer service team supervision. Results tracking. End-to-end recruitment. Training for the customer service agent position. Team Leader, Xtendo Group JUN 2019 - AGU 2023 Gral Rodríguez 983, Tandil, Buenos Aires, Argentina- 54 - Team supervision of customer service. Monitoring Key Performance Indicators (KPIs). Coaching and motivation for outlier agents. Training for new agents (new hiring) and continuous updates for ongoing agents. Management audits. Simultaneously, I led the training team. Conducting New Hiring training sessions and providing continuous updates for the customer service team. I previously worked as a customer service agent until I was promoted in June 2019. Asesora de Carrera, Universidad Siglo 21 FEB 2012 - JAN 2019 Education Bachelor's degree in Business Administration. Main tasks: Public and student assistance, handling complaints, management of cases and incidents, computer lab assistance. Career planning with students. Recruitment and selection of tutors.