Sabina Legaspi

Sabina Kristina Legaspi 917 Sta. Maria St., Ma Lourdes Subd.,Tabang, Plaridel, Bulacan -- EDUCATION BS – Psychology Centro Escolar University, 2006 COUNTRY EXPERIENCE Philippines & Qatar OBJECTIVE Provide personal administrative assistance and service to meet the best interest of the Company through my knowledge and gained experiences in organizing the given tasks, duties and activities involve. LANGUAGES Filipino & English MARITAL STATUS Single DETAILED WORK EXPERIENCE Executive Assistant - InfoSecToolkit Shore 360 - Unit 2 Philexcel Bldg. Clark Freepoint, Angeles City, Pampanga Jan 2021 - Present Reports directly to the CEO and COO of the company, providing help on their administrative needs. Ensures to keep private and confidential information coming from the board meetings and other administrative meetings. Job Duties  Attend meetings and take meetings minutes as required  Transcribe meeting notes from a recording  Support document management, filing and records keeping  Assist with the preparation of investor reports and newsletters  Assist with managing diaries, planning meetings and company events  Support HR processes, including initial review of CVs, arranging interviews, and assisting with on-boarding of the new hires  Help maintain the Company website, including uploading and formatting content  Answer initial inquiries from prospective clients and partners, and redirect them to the right person Web Advisor – Hostgator, Endurance Concentrix – 10th Flr. Spark Bldg. 10th Ave. cor Tuazon, Cubao, Quezon City Jan. 2020 – Dec. 2020 Provided professional technical advises on fixing the customer’s website issues and introduces ways and strategies on how to improve their websites. Job Duties  Followed up with clients to ensure optimal customer satisfaction.  Demonstrated professionalism and courtesy with customers at all times.  Resolved customer issues in a clear, courteous and straightforward manner.  Emphasis on customer service including de-escalation of angry customers.  Remote desktop support  Activated accounts for clients interested in new services.  Provided on-call support for critical issues.  Experience in SSH navigation.   Top-performing in sales on my team. Troubleshoot website issues related to WordPress and content management softrware, file and MySQL database management, DNS, SSL and Dedicated IP, email. Coach- Supervisor/ Team Leader / Customer Account Executive ActicallSitel Group Pasig, Ortigas - Manage the Team’s stats and scorecard; provide real time feedback and real time support to the agents. Job Duties  Provide coaching and feedback to the agents with the observed opportunities  Update the agents with the latest roll outs of the campaign  Assists customers who requires higher escalation  Submit reports and analysis based from the agent’s metric scores which is drive from the agent’s behavior, knowledge and skills.  Attends management’s meetings and huddles  Provide Corrective Action if needed due to Tardiness, Code of Conducts, Customer Interaction Policy and etc.  Handles agent’s disputes about payroll, attendance, loans, health benefits and incident reports  Real time support to the agents while taking in calls.  Strategize to provide smart action plans to improve the agent’s skills and knowledge that could be used in taking in calls. Executive Assistant for the Deputy General Manager Al Bandary Group- Al Rayyan Block Factory Al Thumama, Doha, Qatar - Assists general company functions for the Superior and does duties and functions for as expected and required. Job Duties  Answers telephone calls for the office of the Superior.  Involves in all functions for the familiarity of the duties.  Attends the meeting in behalf of the Superior.  Communicates with all the Head of Departments  Does memos and minutes of meetings.  Responsible for forwarding the emails and documents to the correct recipients.  Responsible for the stationeries and clerical duties for the Superior.  Maintain the Superiors schedules  Give importance to the interests of the Superior.  Present myself as a representative in behalf of the Superior pleasantly. Executive Secretary for Chief Director’s Office Abu Issa Holdings, Doha, Qatar Under close supervision, actively assists with clerical functions, general office duties and transactions. Job Duties  Maintain the schedule, calendars and manage appointments.  Implement and maintain office systems.  Organize internal and external events. -           Answer telephone calls and incoming mails and other materials Responsible for taking minutes of meetings and distributing as well. Liable for contacts and information of the company Operate office equipment and material space Set up and maintain filling systems Handle purchasing of items such as Local Purchase Orders and Foreign Purchase Orders, Costing Sheets. Communicate with the Clients and Customers. Manage Invoices, Local Purchases and Shipments. Welcomes Clients, Visitors and Customers, Receives item and documents and managed to distribute them properly. Telephone Customer Care Representative Hinduja Global Solutions LTD. – Manila Philippines 2009 - 2010 Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services concerning to the account given. Job Duties  Deal directly with customers either by telephone, electronically.  Respond promptly to customer inquiries  Handle and resolve customer complaints  Obtain and evaluate all relevant information to handle inquiries and complaints  Perform customer verifications  Direct requests and unresolved issues to the designated resource  Manage customers' accounts  Keep records of customer interactions and transactions  Record details of inquiries, comments and complaints  Record details of actions taken  Communicate and coordinate with internal departments Telephone Customer Care Representative E – PLDT Ventus – Manila, Philippines - Processes requests and provides information regarding the products and services by giving the customer and the management a satisfying performance. Job Duties  Determine the need of the customer.  Provide correct and allowed information.  Process the requests and queries of the customer.  Secure the customer's information and transaction.  Proactively recommend solutions and ideas to enhance the team      Promotes the products and services. Maintain proficiency in communicating to the needs of the management and customers. Follow company policies and procedures. Present a professional image at all times. Perform other duties as assigned. Receptionist The Skin Spa solution – Bulacan, Philippines - Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers. Job Duties  Answer telephone, screen and direct calls  Take and relay messages  Provide information to callers  Greet persons entering spa clinic  Direct customers to the services they required  Deal with queries from the public and customers  Ensures knowledge of staff movements in and out of organization  Prepare letters and documents  Receive and sort mail and deliveries  Schedule appointments