Effective problem solver with 12 years of overall expertise and strong background in managing and resolving customer escalations, ensuring high levels of client satisfaction. Skilled at developing and implementing processes to streamline operations and reduce response times, minimizing errors, and enhancing team efficiency. Consistently delivering results-driven performance and solid work ethic with focus on completing tasks quickly and accurately including planning, supervision, coordination and leading in Apigee, GCP(Google Cloud Platform), Banking, Finance and Taxation, Automobile and Telecom Domains with Google, Infosys, HCL Tech, IBM India Pvt Ltd and Tata Consultancy Services.