Sabahat Kiyani

Sabahat Kiyani Punjab, Pakistan LinkedIn: https://www.linkedin.com/in/ayyan-kiyani- PROFESSIONAL SUMMARY Detail-oriented and highly organized Virtual Assistant with over 3 years of experience providing administrative and operational support to clients. Adept at project management, client communication, social media management, and improving workflow efficiency. Skilled in using productivity tools like Trello, Asana, Google Workspace, and Microsoft Office Suite. Proven ability to manage multiple tasks and projects, streamline processes, and contribute to business growth through reliable, cost-effective support. SKILLS • • • • • • • Customer Service Roles: solving their queries and promoting the products with sales. Administrative Support: Email management, calendar management, data entry Client Communication: CRM management, email correspondence, customer support Social Media Management: Content scheduling, engagement, strategy implementation Tech Savvy: Microsoft Office Suite, Google Workspace, Canva, Hootsuite, Buffer Time Management: Task prioritization, scheduling, automation tools Problem-Solving: Adapting to new systems, troubleshooting, proactive solutions INTERNSHIP I completed an internship at the Pakistan Red Crescent Society, where I handled administrative tasks, including maintaining company data using Microsoft Word and Excel. PROFESSIONAL EXPERIENCE Freelance Virtual Assistant Self-Employed | – Present • Provide administrative, operational, and communication support for clients in various industries. • • • • • • Manage calendars, schedule meetings, and organize email correspondence, ensuring timely responses. Use project management tools to create workflows, assign tasks, and monitor project progress. Offer customer support and manage CRM systems (HubSpot, Salesforce) to maintain positive client relationships. Handle social media accounts for clients, including content creation, scheduling, and engagement. Implement systems to streamline business operations, increasing productivity and reducing overhead costs. Perform data entry, research, and document preparation with attention to detail and accuracy. Virtual Assistant • • • • • • Supported daily business operations by managing administrative tasks, data entry, and scheduling. Organized and optimized client communication, handling emails and follow-ups. Managed social media accounts, created content calendars, and increased social media engagement. Assisted with project management tasks, helping to ensure on-time delivery of key milestones. Delivered high-quality reports and presentations for internal teams and clients. Tracked and updated client orders, ensuring accurate and timely delivery. I have also worked as a Sales Virtual Assistant with Petroshoney.com, where I gathered leads from Realtor.com and promoted products primarily in the Canadian market. I maintained Google Sheets to track daily performance. Additionally, I’ve worked on various data extraction and voice recording projects. EDUCATION [Bachelors Degree] – [2021] [Comsats University], [Pakistan] CERTIFICATIONS • • Certified Virtual Assistant (CVA) EFSET Test : C Level ( Advanced) 65/100 ADDITIONAL INFORMATION • • Languages: Fluent in English Availability: Full-time