Saba Shaheen

Saba Sahaheen- Contact h23, street 3 sector D Bostan valley, Highcourt road, Rawalpindi Phone:- Introduction I'm Saba Shaheen, a customer service professional with 1.5 years of experience. I specialize in providing exceptional support through live chat and email channels. I am based in Pakistan and fluent in English. I have strong communication skills, problem-solving abilities, and a commitment to delivering outstanding customer experiences. I am adaptable, detail-oriented, and proficient in various CRM systems and live chat software. I am dedicated to exceeding customer expectations and contributing to the success of your team. Work experience Focus IT Services June 2021 — Oct 2022 Customer Service Representator Responded to customer requests for products, services, and company information. Offered advice and assistance to customers, paying attention to special needs or wants. Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Updated account information to maintain customer records. Provided primary customer support to internal and external customers. Clarified customer issues and determined root cause of problems to resolve product or service complaints. retained customers on livechat and solved their queries accordingly. responded them on emails Cab Call Experts oct 2022 — Jan 2023 Operator Booked cabs for the passengers Dispatched cabs according to jobs Responded to emails and queries Kept accurate records of advanced bookings Qualifications Saba Sahaheen- Sales Expertise 1 CRM Live Chat Agent Email Responds Retention Fluent English Microsoft Office Team work Education BBA Sep 2018 — July 2022 University Of Central Punjab References Saba Sahaheen- References available upon request. 2