Saba Bilgiç

 Saba Bilgiç Contact: - E-mail:-CAREER OBJECTIVE Qualified and experienced in teaching children and adults wıth more interactive and fun classroom techiques PROFESSIONAL VALUE OFFERED I have a native like accent and strong vocabulary .I have worked with several companies outsourced by UK which makes my accent and usage of the language like a native language. I am professional and have great communication skills. ACADEMIC CREDENTIALS  In class Tefl certification from ITTI ISTANBUL ın the year 2016  B.COM Mumbai University, MMK College of Commerce and Economics with 50% in 2006  12th, Commerce,Maharashtra Board MMK College of Commerce and Economics with 70% in 2003  10th, Canossa Convent High School, Maharashtra Board, Mumbai with 72% 2001 PROFESSIONAL EXPERIENCE : English teaching experience 2016 till present:- I have 2years of experience volunteering for different government schools in Istanbul teaching ages 9 to 12 and private lessons with adults. HUTCHISON 3 GLOBAL SERVICES PVT LTD Sep 2012 – Dec 2013 Hutchison Global Services is now a subsidiary of Tech Mahindra with 10,000 employees operating out of 5 facilities in Mumbai and Pune working in the advanced 3G (3rd Generation) technology space and provide end-to-end CRM solutions for Three network in UK and Ireland, as well as Vodafone in Australia Senior Relationship Advisor  Handling Inbound & Outbound Calls of U.K. Telecom Company Existing and New Customers  Taking Escalation Calls & ensuring Customer satisfaction on priority basis  Selling & Up-Selling Handsets, Tablets & MBB Contracts to Existing & New Customers Achievements:  Certificate of Best Performer of the Month for customer satisfaction survey And the most respected award of the organization called MEX award for excellent customer satisfaction scores INTELENET GLOBAL SERVICES Sep 2007 – Aug 2012 Senior Customer Service Executive  Handling customers Bank Account related queries of BARCLAYS BANK (United Kingdom)  Up-selling Banking Products like Insurance, Credit cards, Loan and Savings Accounts Achievements:  Certificate for best performer of the month for excellent customer service SKILLS & STRENGTHS  Excellent communication, interpersonal, time management, leadership  Functional knowledge of business ethics required to provide excellent customer service  Highly skilled in developing and servicing existing customer relationships and attaining new customers  Proven ability to effectively handle multi-task levels of management responsibility while supervising personnel, providing team leadership, motivation and development  Positive attitude with an ability to easily grasp new ideas, concepts, methods  Ability to relate to and work with a diversity of cultures and adapt to new environments with ease PERSONAL INFORMATION Location currently:-Istanbul Languages Known: English , Hindi and Turkish Date of Birth: 07th Nov 1985 Nationality: Indian Marital Status: Married