Saadat Adamu

SAADAT ADAMU  Apo Resettlement Garki Abuja  - - Skills ⚫Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). ⚫Excellent typing speed and accuracy Strong organizational skills. ⚫Ability to multitask and prioritize tasks effectively. ⚫Experience with customer relationship management (CRM) software. ⚫Knowledge of basic accounting principles. ⚫Excellent verbal and written communication skills. ⚫Attention to details. ⚫Ability to work independently and remotely. ⚫Familiarity with online  Objective Multi-faceted, efficient, and reliable administrative professional with 10+ years of experience supporting executives, sales personnel, and managers to improve internal operations for Clients.  Experience Vicky-rich Enterprise 2011 - 2012 Virtual Assistant Answered telephone to screen calls, provide information and take messages. Handled confidential and sensitive information with utmost discretion to maintain high level of professionalism and confidentiality. Reviewed and updated client correspondence files and scheduling database. communication tools (e.g., email, Compiled and analyzed data from monthly reports to prepare chat, video conferencing). presentations for management. ⚫Problem-solving skills. ⚫Experience in providing excellent customer service. ⚫Data entry experience with high accuracy. ⚫Time management skills. ⚫Adaptability to new technologies and software platforms.  Reference Managed social media accounts and online presence for clients by creating posts and monitoring engagement. Leveraged various technology and tools to provide comprehensive administrative support to clients remotely. Implemented time management strategies and utilized productivity tools to optimize workflow and complete tasks. Abdullahi D Omale - Skymark Global Resources Ltd Executed travel arrangements on behalf of client by CEO/MD researching and booking flights and reserving hotel rooms. -- Hussaina Alfa - UBEC Hfresh Integrated Clerk Virtual Assistant 2012 - 2013 - Answered telephone to screen calls, provide information and - take messages. Handled confidential and sensitive information with utmost discretion to maintain high level of professionalism and confidentiality. Reviewed and updated client correspondence files and scheduling database. Leveraged various technology and tools to provide comprehensive administrative support to clients remotely. Conducted thorough research and compiled data on various topics to deliver accurate and well-organized reports and presentations. Documented payments and expenses to keep financial records current. Updated office calendar with new meetings, events and appointments to avoid overbooking. Proofread business documents to check spelling, grammar, and compliance with office policies. Faizkay Investments Ltd 2013 - 2015 Virtual Executive Assistant Circulated presentation materials and other documents for meeting attendee preparedness. Advised executives of updates on time-sensitive, emergency and priority issues to provide appropriate follow-up. Created filing systems for easy retrieval of departmental information. Provided advanced clerical support by developing agendas for meetings. Took and relayed messages and appropriately escalated calls to appropriate personnel. Generated standardized invoices, reports and financial documents for consistent reporting. Managed easy-to-use filing systems by quickly storing and retrieving business records. Researched topics of interest, compiled data, and authored streamlined summaries outlining key points for review Hafzad Global Ltd 2015 - 2016 Data Entry Clerk Transferred data from hard copy to computer files and database systems. Transferred data from hard copy formats into computer files and database systems. Entered data by inputting alphabetic and numeric information using established procedures. Created comprehensive Excel spreadsheets to organize large datasets. Compared transcribed data with source documents to correct any errors. Retrieved data from databases or electronic files as requested by management. Searched for and investigated information contained in files. Coordinated data entry functions to reduce redundancy and increase cost effectiveness. Resolved deficiencies by returning incomplete records to quality assurance coordinator for resolution. Universal Cybernet 2016 - 2018 Online Data Entry Clerk Compiled, sorted, and verified the original documents prior to data entry. Revised, tracked and updated data in company computer system. Stored records and related materials as backups for digital data. Tracked data entry operations and errors with daily logs and monthly reports. Assisted with administrative tasks and special projects during employee absences or busy periods. Adhered to strict data confidentiality policies to keep information secure. Compared the digital data with source documents to identify and correct data entry errors. Compiled, sorted, and verified accuracy of data before entry. Converted paper files into electronic formats using computer or database systems. Evaluated the source paperwork for each project to locate important pieces of information such as customer names and bill totals. Proofread and revised documents and correspondence to eliminate grammar errors. Saad Varieties Global Resources 2018 - 2019 Customer Service Representative Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. Resolved customer inquiries, complaints, and issues providing insightful solutions. Answered inbound calls to greet and assist customers with various needs and questions. Documented detailed notes in CRM system to track customer interactions. Navigated multiple systems to identify source of issue. Handled escalated callers to reach positive outcomes. Completed paperwork for orders and new service actions. De-escalated customer complaints using specialized communication techniques. Resolved product and service issues promptly. Returned customer calls and responded to inquiries and complaints. Provided solutions, recommendations and replacements with empathy and positive feedback. Built strong knowledge of product line to assist customers in selecting products. House Of Binty Beauty Arena 2019 - 2021 Social Media manager Developed content focused on increasing both brand engagement and revenue. Commented, liked and shared posts to increase visibility and engagement on various social platforms. Owned social media strategy, driving awareness, engagement, and traffic across multiple platforms. Monitored content and engagement trends, tested new strategies and communicated with key stakeholders to foster understanding of strategy and improvements. Identified and implemented strategies to drive advocacy across company. Utilized analytics to drive online advertising and measure message reach. Established KPI targets for social channels and built dashboards for clear data illustration. Curated and developed content to support social posts and stories. Assisted customers with product and service problems and inquiries via social media platforms. Observed trending stories and participated in conversations to deepen connections with social community. Oxford Academy 2021 - 2022 Social Media manager Created and managed strategic vision and plan for social channels to increase and retain follower engagement. Communicated social insights and analytics to explain impact on effectiveness of marketing campaigns. Managed social media calendar to align strategy with overall marketing goals and campaigns. Created and maintained social media postings and email calendars. Tracked social media competitive landscape, producing quarterly insight reports and ad-hoc requests. Developed content focused on increasing both brand engagement and revenue. Commented, liked and shared posts to increase visibility and engagement on various social platforms. Owned social media strategy, driving awareness, engagement, and traffic across multiple platforms. Monitored content and engagement trends, tested new strategies and communicated with key stakeholders to foster understanding of strategy and improvements. Zulie's Collections/Apparrel 2022 - 2024 Social Media Management/customer support Developed content focused on increasing both brand engagement and revenue. Commented, liked and shared posts to increase visibility and engagement on various social platforms. Owned social media strategy, driving awareness, engagement, and traffic across multiple platforms. Monitored content and engagement trends, tested new strategies and communicated with key stakeholders to foster understanding of strategy and improvements. Presented existing and prospective customers with valuable information to aid decision-making. Updated customer accounts with current personal and purchasing information. Kept updated on available products, services and promotions. Educated customers by explaining complex details in easyto-understand terminology. Served as friendly first point of contact for customer inquiries.  Education Kogi State College Of Education Ankpa 2018 Social Studies & Economics Merit IBRAHIM MEMORIAL SECONDARY SCHOOL 2011 Commercial Art Merit St. Thomas Moore First school leaving Certificate Merit 2005