Saad Shafaat

With over two years of diverse experience in customer support, sales, and lead generation, I have developed a strong foundation in client relationship management and service excellence. My professional journey began as a Customer Support and Sales Specialist at Mindbridge, where I provided both inbound and outbound support for various international campaigns, including the US, UK, South Africa, Kenya, and Ireland. In this role, I worked across multiple campaigns, gaining extensive experience in understanding diverse customer needs and adapting my approach to each region’s specific requirements.

My primary responsibilities included handling high volumes of customer interactions, resolving queries efficiently, and ensuring first-contact resolution to maintain high customer satisfaction levels. I became proficient in CRM tools such as Salesforce, which allowed me to track and manage customer interactions accurately, ensuring seamless follow-ups and detailed reporting. My ability to work under pressure while meeting performance targets earned me recognition as a reliable and high-performing team member.

Following my role at Mindbridge, I joined Belong Home as an Appointment Setter and Lead Generator, where I focused on connecting with potential clients, qualifying leads, and scheduling appointments to drive business growth. This role further refined my communication, organizational, and lead qualification skills. I successfully identified key decision-makers, built rapport, and established long-term client relationships, contributing to the company’s sales success. My experience in lead generation expanded to include expertise in LinkedIn outreach, lead generation, and sales prospecting using modern tools and techniques.

Throughout my career, I have consistently demonstrated strong problem-solving abilities, a customer-centric approach, and adaptability in fast-paced environments. Working in different time zones, particularly UK and US hours, has taught me the importance of flexibility and efficient time management.

I am passionate about personal and professional growth and continuously seek opportunities to enhance my skills and contribute meaningfully to the success of my organization.