Saad S Junaidi

USC Senior ServiceNow Business Analyst with 12+ years of proven expertise in IT Service Management (ITSM) and IT Asset Management (ITAM), specializing in Service Catalog, Request Fulfillment, Self-Service Portals, Incident, Problem, Change, and Asset Management. Adept at gathering, analyzing, and documenting requirements, creating user stories in JIRA/Confluence, and facilitating Joint Application Development (JAD) sessions to align technical solutions with business needs. Skilled in HAM/SAM development, CMDB design, and end-to-end ITSM/ITAM lifecycle processes including request, procure, deploy, monitor, support, and disposal/reallocation. Proficient in SQL for data analysis, working with diverse data sources (flat files, XML, relational databases), and creating Requirement Traceability Matrices (RTM). Experienced in Agile and Waterfall methodologies, stakeholder analysis, and leading UAT cycles. Recognized for strong communication, problem-solving, and team collaboration skills, with the ability to thrive in fast-paced, high-pressure environments while delivering quality solutions on time.