S K Acharyya

Curriculum Vitae Sougata Kumar Acharyya Contact No:- E-Mail:-Address: 117/2, Madhupur Road, Berhampore, Murshidabad, West Bengal, 742101 Career Objective: To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement. Professional Summary: A skilled professional with over 9 years of experience providing user support and solutions in high demand work environments. A solutions-focused specialist skilled in providing rapid, in-depth business support. Key Skills and Competencies • • • • • • • Strong decision making and problem-solving skills. Able to motivate and lead others in a team environment. An ability to build rapport and trust quickly with work colleagues. Able to priorities tasks and workloads in order of importance. Track record of delivering results with deadlines. Good Knowledge in Microsoft Excel, Outlook and other office tools. Knowledge of Google Analytics, Google Tag Manager, MySQL. Work Experience 1. ABP News Network, Kolkata- Web Analyst (June 2020 to March 2021) • • • • • • • • Responsible for tracking social media post of www.ananadabazar.com , www.telegraphindia.com , www.abpeducation.com . Preparation of daily, weekly and monthly report of post reach on Facebook, Twitter and Instagram. Work with business units to design and develop solutions to key business problems. Providing information in a concise and simple way to Senior Management and the wider audience. Responsible for dashboard creation and maintenance. Thorough, diligent and executing the tasks with a high level of accuracy. Timely reporting of Ad hoc reports. Analysis of raw data to identify new performance metrics. Analyse the data and help the business use the same for decision making. • Expertise in setting up Google Analytics. Experience of work for Google Tag manager, MySQL. • 2. Covance India Pharmaceutical Services Private Limited (Program Specialist March 2019 to April 2020) Bangalore • • • • • • • • • • • Maintain and enhance a robust digital analytics capability to support key digital programs (digital marketing, paid search, email, social media) Gather measurement requirements Coordinate any existing report enhancements or new scheduled reports with technology Create dashboards and reports as needed Assist business users with interpreting results and pulling reports Exhibit a high level of expertise working with multiple data sources/reports (site metrics, campaign/channel reports, traffic and conversion reports) to analyze performance of campaigns and marketing efforts and make recommendations for improvements Create, review, and submit monthly and quarterly summaries of traffic and marketing channel performance. Proactively review weekly reports to look for data anomalies and perform further analysis if needed Maintain and enhance partnerships with digital analytics teams in other parts of the organization focusing on data integrity, governance/standards, best practices, etc. Implemented click tracking using google tag manager Conversion tracking through google tag manager 3. Capita India Pvt Ltd. (Senior Executive- Utility Service from May 2015 to December 2018) Bangalore • • • • • • • • • • Sending daily team production tracker to client. Gather measurement requirements Coordinate any existing report enhancements or new scheduled reports with technology Create dashboards and reports as needed Assist business users with interpreting results and pulling reports Develops advanced data analysis and insight of consumer with a strong focus on segmentation. Exhibit a high level of expertise working with multiple data sources/reports (site metrics, campaign/channel reports, traffic and conversion reports) to analyze performance of campaigns and marketing efforts and make recommendations for improvements Create, review, and submit monthly and quarterly summaries of traffic and marketing channel performance. Support all facets of the decision-making platform (google analytics, google tag manager etc.) and work with web technology teams to identify gaps in data capture strategy and collaboratively implement enhancements. Setting up analytical tools as needed. 4. Accenture Services Private Ltd (Feb 2013 – Dec 2014) contractual under Magna InfoTech Bangalore Transaction Processing Associate. • • • • • • • • • • • • • • • Accomplished assigned Support Requests (SR) within the agreed SLA. Raising RFQ and RFX for meter delivery to new customers. Invoice processing of customer accounts of the UK utility service provider Npower (Electricity and Gas). Specialist in handling IR Billing, Joiners and Leavers, Prepayment, Homemove, Billing and Plausibility exceptions. Working on Product Proposal, Tariff change, Installment Plan, Payment Scheme, Sending correspondence, Balance Transfer, Direct Debit Discount and Billing to ensure Customer Satisfaction. Experienced in SAP IS-U and CRM. Usage of other software’s like Flow monitor, Itron, Once, ICS. Responsible for Monitoring Productivity of the associates and self and mentor new Joiner’s on the floor. Responsible for meeting daily and monthly target of Quality and WPH. Correcting the wrong data with reference to CRM data and Flow Monitor data. Extensively using T-Codes in SAP ISU to amend add or delete reads or bill the customer or solving defects. Coordinate with customers, Sales teams, and our counterpart’s team to accomplish the task. Refer unresolved customer grievances to designated departments for further investigation. Maintain a positive and cooperative tone at all times with both customers and co-workers Determine requirements needed in order for client and advisor request to be processed Making notes for every bill generated, and updating the same in CRM for future references. Notable Attainments: • • • Received North Star Award from client for ‘Outstanding Performance in Joiners & Leavers’. ‘Best Performer’ Summit award for highest completions of accounts in September 2014. Contributed for Process Improvement and implementation of ideas. 5. Wipro Limited (Apr 2007 – May 2009) Kolkata Senior Associate • • • • Processing Health Insurance for United Health Group, USA Electronically Processing Health Insurance Transaction job for United Health Group, USA Handling back-end operations, processing claims for clients. Responsible for reconciliation of data between various systems and Control Reporting. Notable Attainments: • • • • Received HEALTH INSURANCE CLAIMS PROCESSING – “Global Certificate of Completion” after successfully completing the process training for 3 months. Received certificate as the Best Employee of the process regarding production for the month of August 2008 Accredited Top Quality Performer for the month of December 2008 Received Certificate of Excellence for 100% quality in high dollar claim processing from client. Academic Credentials • • B.A from Krishnath College under Calcutta University. Diploma in Information Technology from District Youth Computer Training Center- Govt. of West Bengal. Passport: J- References: Will be furnished upon request.