S. Bhanu Kumar

S Bhanu Kumar AIDC / Data Analytics / Cloud Infrastructure / Reporting & Visualization / Process & Quality Experience Industry veteran with hands on experience in Automatic Identification & Data Capture (AIDC), Cloud Infrastructure Delivery & Solutioning, Data Reporting & Visualization using Top 3 Data Visualization tools, Process and / or Quality specialist with experience in achieving quality certifications for Multi-locational IT Services Delivery Organization Summary Overall experience of over 27+ years across various facets of IT. Expertise around Data Analytics, Solution design / architecting, product development & implementation, negotiating contracts, Transitioning projects, complete Project Lifecycle Management in a multi-shore project environment including but not limited to Requirement / Scope Analysis, Risk / Quality Management, Infrastructure / Product Development and Operations Management. Have had a unique experience of being involved in Acquisitions as an Acquiring company and also acquired company AIDC • • • Cloud / Infrastructure • Delivery & Solutioning • • • • • • Provided Automated data capturing solutions around, Retail Billing, Stock Management, Industry dispatch management, Garment manufacturing and productivity using Barcode solutions Involved in providing solutions around smart card implementation, attendance monitoring needs Implemented Voice analytics for service desk to enhance the quality of the agents and improve the experience of the callers Was instrumental in establishing the Cloud Practice from Ground Zero Managed end to end service delivery for 10 Managed services engagements across 7 customers with a peak team size of around 150 resources Responsibility span covers solutioning, recruitment, delivery and customer management in addition to Team Building, and upskilling of resources, P&L management and Resource Pyramid management Peak revenue responsibility was around 15 million USD Have grown revenues from 1.5 million to 3.5 million for a single health care customer Have built Centers of Excellence on Communication and Service Desk Managed an inHouse product developed for ITSM delivery and was driving the migration of on Premise version of the product to a SAAS based model -Mobile: - Page 1 S Bhanu Kumar AIDC / Data Analytics / Cloud Infrastructure / Reporting & Visualization / Process & Quality Data Analytics • • • Reporting & Visualization • • • • Process & Quality • • • • • • • Certification Enabled corporates on building the right kind of Analytic tools facilitating informed decisions covering aspects around Metrics definition, optimization, enabling effective collection. As part of consulting have engaged in discussions around implementing Sensitivity & Mood Analytics for the betterment of the Organization Productivity Have trained corporate employees around effective usage of Data analytics and visualization techniques. Hands-on expertise around Data Stewardship, Data Analysis around Trends, validations and building Intuitive and Interactive dashboards enabling stakeholders to make informed decisions. Trained College Graduates on Data Visualization as an area of expertise based on industry needs, conducted Faculty Development Program on Data Analytics & Visualization. Corporate trainer for Data Visualization courses Hands – on expertise in creating reports / visuals in MS Power BI, Tableau and QlikView Lead the Organization towards various quality certifications o CMM Level 4, Level 5 o PCMM Level 3, Level 5 o ISO 9001:2000 o BS 7799 / ISO 27001 o CMMi Level 5 Involved in enhancing the delivery, IT and support process of the organization in line with the requirement of the standards. Trained the entire organization including the leadership on the needs of the standards and aligned their operational standards to industry best practices Developed Business Continuity & Disaster Recovery for the organization and introduced BCP as a mandatory process across the organization Built Quality / HR Scorecard to understand the pulse of the organization and identify improvement opportunities Hands on expertise in implementing Metrics drive operations enabling effective and efficient decision making Have performed the role of a CISO and was responsible for Confidentiality, Integrity & Availability of all company assets, and act as an approving authority for all change management activities and BC/DR activities within the organization ITIL V3 Foundation, Service Operation, Internal Quality Auditor – 9001, 27001, SAFe Agilist -Mobile: - Page 2 S Bhanu Kumar AIDC / Data Analytics / Cloud Infrastructure / Reporting & Visualization / Process & Quality Professional Memberships & Contributions Visiting Faculty for Business Analytics paper for MBA students in a Deemed to be University in Chennai Have been in the Board of Studies of an autonomous college for MCA Curriculum ISACA - part of the review panel for Technical submissions to the ISACA Global Journal and also an SIG member for COBIT & AI SPIN MMA – Recognised as a Trainer and conduct regular trainings for the MMA Members. Also in the panel of members who visit Student Chapter colleges NIPM – Executive Committee Member and responsible for IT needs of the body ISTD – Part of the EC Committee and part of the Trainer Panel for their Diploma in Training & Development Course Trained In CMM, PCMM Methodology and Assessment Methodology CMMi Methodology, Basics of Six Sigma, Service Transition, Service Design Contribution to Society • • • • Passionate about Training and Mentoring Mentored people in mid of the career to scale to greater heights. A regular visitor to various colleges for training and/or mentoring the students for employability and other technical sessions Volunteering for an NGO as a Career Coach in creating Career Intentionality among Underprivileged girl students. Information around the various Trainings conducted & Seminars involved in Being passionate about educating the future, have been a mentor / guide for a lot of students and have been associated with multiple colleges for various guest lectures, seminars, mentoring and the likes. For 2 years, was also in the Board of Studies of one of the autonomous colleges in Tamil Nadu Conduct MS Power BI training as part of the L&D needs for various organizations like Royal Enfield, NTT Data, UST Global, Wipro, L&T Heavy Engg and have presented in multiple forums on Data Analytics and HR Analytics and its importance. As part of MMA’s regular training to its Members, have conducted training on Digital Trends impacting Business, Goal Setting & Monitoring through Live Dashboards, Honing Technology to re-imagine HR, MS Power BI for Marketing Professionals, MS Power BI for HR Professionals and HR Analytics. As part of NIPM have conducted training on NewAge Technology Reshaping HR a module as part of the Strategic Talent Management course – a joint certification course by NIPM & MMA Presented in HR Sangam & in S2S HR Forums on Disruptive HR -Mobile: - Page 3 S Bhanu Kumar AIDC / Data Analytics / Cloud Infrastructure / Reporting & Visualization / Process & Quality While supporting NGO, had the opportunity to build curriculum for DDU-GKY Scheme – was involved in building the training material end-to-end as per the need to ensure readiness for conducting session in their centers. Conducted session to the Faculty of M.O.P. Vaishnav College on MS Power BI as part of Faculty Development program. Have conducted Impact of Big Data for Commerce / Corporate Secretary Graduates of M.O.P Vaishnav College as part of their Inter-Disciplinary Course for the last three years Associated with ICT Academy and have conducted various power seminars for them in the areas of current IT Trends – Big Data, Cloud, Mobile computing, Android Development, Data Warehouse / Mining, Digital India, Project Execution etc. Conducted sessions in Brakes India, Lucas TVS on Competency & Dashboard two eyes to managers. Conducted Faculty Development Program for new entrants into College teaching indicating the expectation of a Faculty and how important the role is and aspects around student and their expectations and how they can win over the students. Contributed an article in the ICT Academy Journal ICT Connect on Employability Quotient http://www.ictconnect.in/Academia-Industry/Employability-Quotient.html Handled sessions in management colleges as part of MMA Student chapter on topics around Digital Marketing, Beyond MBA, Entrepreneurship, Emerging Trends in Digitization, Social Media and its importance, Passion at workplace a Road to success, Success through positive mental attitude, HR Analytics. Some of these sessions are one day sessions and HR Analytics was a 4 day certification course Recently was part of the Jury panel representing Industry for the Singapore India Hackathon second edition conducted in India by MHRD Conducted half a day and one day sessions on IoT for AeroSpace engineering students as part of their employability training covering aspects around the Technology IoT and the implementation aspects in Manufacturing, AeroSpace & Automobile Domains Conducted one day workshop as part of their AeroSpace Department activity for one of the deemed universities Over and above this have also been a moderator in ICT Academy Salem Bridge and have been visiting the colleges in and around Tamil Nadu for various guest lectures and power seminars. Been in the panel for some of the competitions conducted by ICT Academy for various college students and for management graduates conducted by MMA. -Mobile: - Page 4