Ryssa Ingrid Austria

RYSSA INGRID AUSTRIA V I R T U A L A S S I S T A N T PROFILE SUMMARY CONTACT Ease and willingness to learn, good interpersonal relationship skills, responsible, creative, organized, ability to make tough jobs quickly, interest in professional development, extensive experience in the hotel reservations world. Fast learner, can work under pressure and deliver great results, independent. I can do administrative tasks, knowledgeable in Microsoft excel and other Microsoft Office. --Camp 7, Baguio City SKILLS Teamwork Proficient in MS Office Time Management Leadership Verbal & Written communication Administrative tasks Proficient in using Canva Transcribing CRM (Salesforce, KEAP) EDUCATION COLLEGE Bachelor of Science in Nursing University Of Baguio [-] SECONDARY LEVEL St. Louis Girl’s High School Dept. [-] LANGUAGE English Filipino PROFESSIONAL PROFILE Virtual Assistant | Sub-contractor [August 2022 - June 2023] Acting as a first point of contact: dealing with correspondence of brokers and insurers via email Doing outbound calls to insurers for updates on endorsement requests, Certificate of Currency documents and claims filed. Executive Assistant/Project Manager | Radical Change LLC [January 2022 - July 2022] Acting as a first point of contact: dealing with correspondence and phone calls Managing and responding to emails Managing diaries and organizing meetings and appointments Booking and arranging travel, transport and accommodation Creating flyers, invitations and visuals by the use of Canve Reminding the business owner of important tasks and deadlines Managing databases and filing systems Implementing and maintaining procedures/administrative systems Miscellaneous tasks to support the business owner Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary Take minutes during meetings Screen and direct phone calls and distribute correspondence from clients Organize and maintain the google drive and company email inboxes Team Lead / Underwriting Support Specialist | Spoke [October 2017 - Nov 2021] Process email delivery for insured clients based in the US Prospecting leads related to Marketing & Events for client’s reference based in Israel Doing adhoc tasks needed by client. Accurately inputs data needed for processing of insurance for clients. Makes sure that workload is managed and reports back to clients for updates and end of day reports. Provides feedback to team members for improvement of work output RYSSA INGRID AUSTRIA V I R T U A L A S S I S T A N T PROFESSIONAL PROFILE CONTACT--Camp 7, Baguio City SKILLS Teamwork Proficient in MS Office Time Management Leadership Verbal & Written communication Administrative tasks Proficient in using Canva Transcribing CRM (Salesforce, KEAP) EDUCATION COLLEGE Bachelor of Science in Nursing University Of Baguio [-] SECONDARY LEVEL St. Louis Girl’s High School Dept. [-] Real Estate Virtual Assistant |IVAS [March 2017-June 2017] Training of Real Estate essentials for Investors. Proficient with handling objections on seller lead calls, determining between a warm or cold lead. Valuation of Comps with or without the MLS Proficient with Agent Enrollment Call Campaign for Ron Legrand Proficient with seller leads LiveChat /Reservations Sales Specialist | IHG [January 2010 - March 2017] It’s a Hotel Reservations outsourced company that handles hotel information and reservations for guests. We handle inbound calls and assist guests using chat. Our aim is to sell rooms at a premium rate to generate revenue. Our hotels include Holiday Inn, Holiday Inn Express, Hotel Indigo, Crowne Plaza and Intercontinental Hotel. Administrative Assistant – Cross Trainee |IHG [August 2016- March 2017] As part of the IHG’s commitment on having room to grow for their employees, I have been chosen as one of the cross trainees for the Administrative Assistant role. I perform administrative and office support activities for multiple supervisors. Duties include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. I also assist in processing petty cash, liquidation and cheque requisition forms for team building, team gatherings, team planning and meetings. My role also includes creating announcements for the center and other paperwork tasks that is needed to be accomplished. Technical Support Representative (AT&T Account) | Sitel Philippines – Baguio [April 2008 – January 2010] We use effective communication skills and appropriate support tools to resolve customer requests in a timely fashion, professionally guiding members through steps to resolve technical problems and issues. We also ensure that customer expectations are met and are in line with the companies’ policies, practices, and procedures. We are quick and accurate in performing multiple tasks simultaneously while managing the pace of the call and maintaining focus on the customer.