Rysher Errand Cabasagan
Virtual Assistant / Customer Service Representative
A virtual assistant who is eager to learn and grow professionally. Proficient at developing and maintaining detailed administrative and
procedural processes that improve accuracy and efficiency, as well as providing excellent customer service.
WORK EXPERIENCE-
-
Davao City, Philippines
Virtual Assistant
SixEleven Global Teleservices
03/2022 - 01/2023,
Formed in 2005, Six Eleven Global Teleservices is a pioneer in the BPO industry, proudly considered as one of the
first Filipino-owned solution-oriented contact center designed to provide quality services in sales, marketing, and
customer support.
Achievements/Tasks
Manage client's email inbox, responding to emails as necessary based on specific guidelines
provided by the client.
SKILLS
Slack
Avaya one-X
Google Suites
Facebook
Built up massive database of past and current clients and hunted down potential customers.
Confer with customers by telephone, chat or email providing information about products or
services.
Answer the screen calls, providing information, taking messages, or scheduling appointments.
Instagram
Confer with customers by telephone, chat or email providing information about products or
services.
Prepare customer spreadsheets and keep online records.
Microsoft Office
Zoom
Skype
Shopify
Social Media Marketing
Search Engine
Optimization
Research new strategies and taking courses on Social Media Management to better suit each
client's needs.
Call Center Representative
Alorica
01/2021 - 03/2022,
Alorica is a leading provider of customer management outsourcing solutions spanning the entire customer
lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica
offers a seamless customer experience across all service channels.
Achievements/Tasks
Professionally answering inbound calls and responding to customer inquiries and complaints.
Upsell products and services.
Selling and giving information on the products or services by processing orders, forms, and
applications, and routing calls to other team.
LANGUAGES
English
Native or Bilingual Proficiency
Research, identify, and resolve customer complaints using applicable software.
Keeping records of customer interactions, transactions, comments, and complaints and
document all call information according to standard operating procedures.
Identifying, escalating priority issues and reporting to the high-level management.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
EDUCATION
BS in Aviation Electronics Technology
Asian International School of Aeronautics & Technology
08/2018 - 06/2022,
Courses
Academic Excellence Awardee - Best in
Research
Thesis Title: The Effects of Flexible Working
Schedule in the Aviation Industry in the
Midst of Covid-19
